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Court Support Specialist
ABC Legal Services. Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and legal experience while effectively managing customer interactions and data entry tasks. Proficient in using various software applications to support court-related processes and maintain accurate documentation.
Highest-signal resume keywords
Legal ExperienceCustomer Support ExperienceStrong Communication SkillsData Entry AccuracyMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument ManipulationCourt NavigationPDF HandlingRemote Communication
Soft Skills
Problem SolvingCollaborationQuick Learning
Tools & Technologies
Skye ApplicationMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Court OrdersCustomer-FacingService OrientedRemote Environment
About the role
Key responsibilities & impact- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
- Use Skye, the in-house application, to process documents, add updates/notes, and perform data entry accurately.
- Manage consistent incoming and outgoing phone calls with courts and customers.
- Relay updated court information to process servers and customers as appropriate.
- Collaborate with team members to identify root causes and process inefficiencies.
- Navigate court dockets, download court documents, and import them into the internal application.
- Perform other job-related duties as assigned.
Requirements
What you’ll need- High school diploma / GED required.
- Legal experience preferred.
- Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
- Strong communication skills, both written and verbal.
- Comfortable working and communicating effectively in a remote environment using programs such as Teams/Zoom, Teams chats, and Outlook emails.
- Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word, plus online Faxes.
- Document manipulation experience (PDFs).
- Ability to perform repetitive data-entry tasks with accuracy.
- Ability to read, write and speak English.
- Quick learner and willing to learn and grow.
Benefits
Comp & perks- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance