Customer Service Representative

ABC Legal Services

. Respond to customer support tickets, including answering questions and resolving issues related to existing orders .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on resolving issues, managing high-volume communications, and maintaining accurate documentation. Proficient in implementing processes and improving performance in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceDocument ManipulationMicrosoft OutlookTyping Speed of 55 WPMProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementDocument ReviewTranscriptionIssue Resolution

Soft Skills

Attention to DetailStress ManagementAnticipation of IssuesAdaptabilityCommunication Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordPDF EditorPhone SystemsConfluence

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceCustomer ServiceOrder ProcessingCase FilingProcess Improvement

About the role

Key responsibilities & impact

Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Correct errors, follow up with process servers, move orders along, and provide information and updates
Work with other teams to ensure all necessary tasks are completed on orders
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or GED required
1-3 years of customer support or call center experience assisting customers over the phone
Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm
Must be located in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance