Dispatch Coordinator

ABC Legal Services

. Monitor skye (internal application) task board to identify aging unclaimed jobs .

Posted 9/24/2026full-timeRemote • Kentucky • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to manage high-volume tasks while effectively communicating with team members and external contacts. Proficient in analyzing information to identify roadblocks and escalate issues as necessary.

Highest-signal resume keywords

Dispatching ExperienceCustomer Service SkillsOperations CoordinationVerbal CommunicationWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsAnalytical SkillsProblem-Solving SkillsIndependenceTeam Collaboration

Tools & Technologies

SkyeDigital ToolsMap-Based Systems

Industry Keywords

High-Volume TasksCustomer InformationDispatch-Blocking IssuesUnclaimed JobsRegional Recruiters

About the role

Key responsibilities & impact

Monitor skye (internal application) task board to identify aging unclaimed jobs
Identify servers to claim jobs by contacting primary and nearby servers using skye, maps, text, phone, and email
Identify jobs unable to be claimed due to missing customer information or other dispatch-blocking issues
Resolve issues and escalate to teams when needed
Monitor and report trends in stuck jobs
Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
Notify recruiters about locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local-server performance

Requirements

What you’ll need

1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and escalate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance