Process Server Performance Specialist

ABC Legal Services

. Provide support, training and education to underperforming process servers based on key metrics .

Posted 9/15/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and coaching process servers, utilizing data-driven performance management to enhance accountability and improve outcomes. Proficient in communication and process analysis to effectively resolve issues and set clear expectations.

Highest-signal resume keywords

Training And Coaching ExperienceExcellent Written And Verbal Communication SkillsProficiency In Microsoft OfficeProcess Analysis And ImprovementFamiliarity With Legal Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training And CoachingProcess AnalysisPerformance ManagementData-Driven Decision Making

Soft Skills

CommunicationAccountabilityProblem Solving

Tools & Technologies

Microsoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Legal ProcessesProcess ServersPerformance Metrics

About the role

Key responsibilities & impact

Provide support, training and education to underperforming process servers based on key metrics
Communicate directly with process servers, providing coaching and meaningful feedback
Field process-server questions and resolve blockers
Ensure process servers understand expectations and adjustment timeframes
Set clear expectations for underperforming servers
Review assigned reports daily
Reach out to disengaged servers to identify and resolve reasons they are not attempting jobs timely
Hold servers accountable to directly impact performance
Track and communicate blockers to the leadership team
Work closely with Recruiting when additional coverage is needed
Own process server network performance through data-driven performance management

Requirements

What you’ll need

Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
Ability to analyze processes and make recommendations for improvements
Must be located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, or Florida
Full-time availability, 8am to 5pm PST

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance