Regional Operations Manager – Process Server Network

ABC Legal Services

. Own supply and demand balance across Arizona and Texas .

Posted 9/17/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing supply and demand in a marketplace environment, with a strong focus on performance improvement, data interpretation, and team leadership. Capable of running experiments and scaling effective strategies while maintaining strong communication and collaboration with project managers.

Highest-signal resume keywords

Supply And Demand ManagementPerformance CoachingData InterpretationTeam LeadershipMarketplace Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPerformance Review ManagementData AnalysisDispatch Dashboard InterpretationMarket Coverage Analysis

Soft Skills

Strong Written CommunicationSelf-StarterAdaptability

Tools & Technologies

MetabaseLookerJiraIntercom

Industry Keywords

MarketplaceField OperationsGig EconomyProcess ServingIncentive Design

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own supply and demand balance across Arizona and Texas
Identify coverage gaps, recruit process servers, set dispatch strategy, and grow server capacity
Detect performance problems early and diagnose root causes
Maintain relationships with the region's highest-volume process servers
Lead incident response for app outages, dispatch bottlenecks, and weather disruptions
Run marketplace pilots, track results, and report findings with project managers
Manage the regional incentive budget and flag overspend
Report on coverage gap closure, service-level attainment, and market health
Directly manage W2 staff, including approving timecards and conducting performance reviews
Feed regional learnings into incentive design, dispatch rules, and pay structures across other markets

Requirements

What you’ll need

Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment
Experience balancing supply and demand using in-market observations and self-collected data
Experience coaching someone in a frontline or contract role to improve performance
Experience managing full-time (W2) employees through timecards and performance reviews
Willingness to run experiments, iterate quickly, and scale effective approaches
Willingness to work on the ground in the market; this is not a remote strategy seat
Self-starting data habit and ability to interpret dispatch or service-level dashboards
Comfortable partnering with project managers on in-market initiatives
At least one direct report with specific coaching experience
Strong written communication
Preferred: experience running structured pilots and scaling results
Preferred: SQL or dashboard fluency with Metabase, Looker, or similar
Preferred: comfort with Jira or similar and Intercom or similar
Preferred: experience building in ambiguous environments
Preferred: experience coaching contract or hourly workers

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 paid company holidays
4 floating holidays/year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care and Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Pet Insurance