Branch Accounting Support Specialist

ABC Supply Co. Inc.

. Handle routine customer service inquiries via phone, chat, and email .

Posted 10/9/2026full-timeBeloit • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in handling customer inquiries and processing payments while maintaining organization and thoroughness.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTime Management SkillsDetail OrientedUnderstanding of Accounting Principles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingResearch SkillsTroubleshootingCash ApplicationHelp Desk Support

Soft Skills

Self-MotivatedOrganizational SkillsProblem-Solving Skills

Industry Keywords

Customer InquiriesCross-Functional SupportIncoming CallsEmail CommunicationCustomer Concerns

About the role

Key responsibilities & impact

Handle routine customer service inquiries via phone, chat, and email
Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
Accept and process customer payments
Offer guidance on processes and troubleshoot common questions on programs and systems used
Provide fast-paced, cross-functional support

Requirements

What you’ll need

1-2 years Help Desk or Customer Service experience
Excellent Customer Service skills are required
Self-Motivated
Time Management Skills
Detail orientated & thorough
Great Organization and Research Skills
Experience with accepting large volumes of incoming calls and emails
Excellent written/verbal communication and problem-solving skills
Strong understanding of accounting principles
Meticulous attention to detail
Capability to identify and address customer concerns effectively and efficiently

Benefits

Comp & perks

Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays