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Client Care Specialist
Abell Pest Control. Answer all incoming telephone calls to secure residential sales and schedule service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication, organization, and attention to detail. Proficient in managing customer files and ensuring satisfaction through effective follow-up and support.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsOrganizational SkillsVerbal CommunicationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryElectronic Site Management (ESM)Sales Forms ProcessingService Requisition ManagementContract Management
Soft Skills
Interpersonal SkillsTeam PlayerSupport Skills
Tools & Technologies
Related HardwareRelated Software
Industry Keywords
Residential SalesCustomer SatisfactionFollow-Up CallsMonth-End TasksChain-Account Functions
About the role
Key responsibilities & impact- Answer all incoming telephone calls to secure residential sales and schedule service
- Complete Route Managers’ data entry work
- Enter daily reports, new contracts, one-times, Electronic Site Management (ESM), product sales forms, and service requisitions
- Solve residential account issues
- Manage customer files and ensure filing is current
- Schedule Route Managers’ one-time work and home services
- Complete follow-up calls to guarantee customer satisfaction
- Ensure month-end tasks are completed
- Check missing tag reports
- Handle chain-account functions, including reporting, scoring, and procedure knowledge
- Support branch staff as directed by the Manager
Requirements
What you’ll need- One or more years of customer service related experience
- Written and verbal communication, interpersonal, and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
- Willingness to work holidays as needed
Benefits
Comp & perks- Commission on top of base salary
- Reasonable accommodation available for applicants with disabilities