Customer Solutions Engineer

Abnormal Security

. Serve as a flexible technical resource for challenging or recurring account situations .

Posted 10/8/2026full-timeRemote • Ireland, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing technical roles, particularly in enterprise SaaS and cybersecurity, with a strong focus on platform optimization, configuration best practices, and effective communication with stakeholders. Capable of managing multiple engagements while identifying upsell opportunities and driving systemic improvements.

Highest-signal resume keywords

Customer-Facing Technical RolePlatform OptimizationEmail Authentication/Delivery ProtocolsExcellent Communication SkillsTechnical Resource Model Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Best PracticesTriage JudgmentTechnical SupportEmail InfrastructureIT Security/AdministrationEngineeringSaaSCybersecurityDocumentationProactive Tuning

Soft Skills

FlexibilityStakeholder ManagementPresentation SkillsProblem-SolvingCollaboration

Tools & Technologies

Microsoft 365Google WorkspaceCRM

Industry Keywords

Enterprise SaaSCloud Email PlatformsCustomer Success ManagementTechnical Account ManagementProfessional Services

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as a flexible technical resource for challenging or recurring account situations
Take on short-term, project-based technical engagements for customers without a dedicated TAM
Partner with CSMs to assess customer technical needs and determine next steps
Lead hands-on platform optimization, including configuration reviews, best-practices setup, and proactive tuning
Document session recaps and next steps in the CRM
Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities
Hand situations beyond scope to the Critical Situation Manager or Technical Support with a documented hand-off
Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement

Requirements

What you’ll need

3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity
Solid grounding in Abnormal's platform and configuration best practices
Strong triage judgment
Comfortable stepping into and out of customer relationships for defined engagements
Ability to manage multiple concurrent, time-bound engagements across a broad book of business
Excellent communication skills across technical and business stakeholders, including presenting to senior customer stakeholders
Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace) preferred
Prior experience in a floating/pooled technical resource model preferred
Bachelor's degree in a technical field, or equivalent hands-on experience preferred

Benefits

Comp & perks

Pre-employment checks in line with prevailing legislation and Abnormal AI's security and privacy standards
Equal opportunity employment