Customer Success Manager, Mid-Market

Abnormal Security

. Serve as the primary liaison and main point of contact between assigned customers and internal teams .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $119,040 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within enterprise SaaS, focusing on customer onboarding, retention strategies, and tailored recommendations. Proficient in utilizing CRM tools and maintaining strong relationships with customers at all levels.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceCRM ProficiencyTechnical Understanding of SaaS ProductsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingSuccess PlanningBusiness ReviewsProblem-SolvingEscalation ManagementTechnical Proficiency in Internet TechnologiesNetworkingEmail Security ProductsPortfolio ManagementTailored Recommendations

Soft Skills

CommunicationPresentationOrganizational SkillsRelationship BuildingCollaboration

Tools & Technologies

SalesforceJira

Industry Keywords

Customer Health MonitoringProduct FeedbackCustomer EducationRetention StrategiesExecutive Level Engagement

About the role

Key responsibilities & impact

Serve as the primary liaison and main point of contact between assigned customers and internal teams
Guide customer onboarding, platform adoption, and success planning
Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align success metrics to support retention and expansion
Understand customers’ industries, goals, and challenges to provide tailored recommendations
Promote awareness and usage of platform features and provide ongoing customer education
Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams
Maintain expert knowledge of the product roadmap and communicate relevant updates to customers
Coordinate with internal teams to develop and execute customer success plans
Identify customer risks, opportunities, and actionable product feedback

Requirements

What you’ll need

5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills
Strong problem-solving skills and experience resolving escalations
Proficiency with CRM and case management tools such as Salesforce and Jira
Technical proficiency in internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Solid technical understanding of SaaS products

Benefits

Comp & perks

Bonus or incentive compensation may be available
Equity may be available
Comprehensive benefits package
Pre-employment checks aligned with applicable legislation and company security and privacy standards