L1 Technical Support Engineer, Spanish Speaking

Abnormal Security

. Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $31 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support within cybersecurity and SaaS environments, with a strong focus on email security fundamentals and cloud ecosystems. Proficient in troubleshooting complex technical issues and collaborating cross-functionally with engineering and product teams.

Highest-signal resume keywords

Technical Support ExperienceEmail Security FundamentalsAPI TroubleshootingCustomer EngagementFluent in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingLog AnalysisConfiguration ManagementAPI Integration

Soft Skills

Strong Communication SkillsProblem-Solving MindsetCustomer-First Approach

Tools & Technologies

SalesforceJiraConfluenceMicrosoft 365Google WorkspaceSlackOktaSplunkCrowdStrikeCortex SOAR

Industry Keywords

CybersecuritySaaSCloud EcosystemsAI ToolsEnterprise Technology

Tech Stack

Tools & technologies

CloudCyber SecuritySplunk

About the role

Key responsibilities & impact

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations
Deliver timely customer updates, root cause analysis, and solution recommendations
Partner with Engineering teams to drive high-quality resolutions and maintain post-mortem documentation
Support onboarding and customer engagement efforts alongside Customer Success Managers
Create and maintain internal and external knowledge base documentation
Identify recurring support trends and customer pain points and provide product and user-experience feedback

Requirements

What you’ll need

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments
Knowledge of email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom
Experience troubleshooting complex technical issues, APIs, integrations, and enterprise platform configurations
Ability to analyze logs and investigate and resolve technical issues
Experience partnering cross-functionally with Engineering and Product teams
Strong written and verbal communication skills
Experience with Salesforce, Jira, Confluence, or similar support and collaboration tools
Customer-first mindset with strong problem-solving and operational excellence focus
Experience using AI tools or AI-powered support platforms is highly preferred
Fluent in Spanish
Portuguese fluency is a bonus

Benefits

Comp & perks

Bonus or incentive compensation may be available
Equity may be available
Comprehensive benefits package
Pre-employment checks aligned with applicable legislation and company security and privacy standards