Professional Services Consultant – Self Service

Abnormal Security

. Own a large, high-turnover portfolio of self-serve deployments and meet the 12-day time-to-value target .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $84,200 - $121,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS product deployments across large customer portfolios, ensuring timely activation and customer satisfaction. Proficient in technical analysis, troubleshooting, and guiding customers through complex technical processes while maintaining alignment with account teams.

Highest-signal resume keywords

SaaS Product Deployment ManagementTechnical Analysis SkillsCloud Platforms (Azure, Google Cloud)Customer Communication and SupportProject Management in High-Volume Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Product ManagementTechnical TroubleshootingNetworking BasicsSecurity Protocols (SPF, DKIM, DMARC)AI Tools for TemplatizationAPI IntegrationCustomer Success StrategiesDeployment Health MonitoringProject ManagementTechnical Documentation

Soft Skills

Clear CommunicationProblem-SolvingCustomer Relationship ManagementTeam CollaborationAdaptability

Tools & Technologies

SalesforceGainsightMicrosoft 365Google WorkspaceCustomer Portal

Industry Keywords

Professional ServicesCybersecurity SaaSHigh-Growth EnvironmentDigital Delivery ModelTechnical Support

Tech Stack

Tools & technologies

AzureCloudCyber Security

About the role

Key responsibilities & impact

Own a large, high-turnover portfolio of self-serve deployments and meet the 12-day time-to-value target
Manage go-live intake, activation, and follow-up through structured communication, guides, Abnormal Academy, and the customer portal
Conduct occasional one-off customer calls when needed
Monitor and triage deployment health daily across open deployments
Troubleshoot deployment blockers using internal runbooks
Escalate non-standard technical or relationship issues to Senior Professional Services Consultants, Support, or Engineering
Guide customers in activating purchased products across Microsoft 365 and Google Workspace
Help customers adopt platform best practices and realize full value
Identify blockers and coverage gaps early and escalate risks
Keep account teams aligned on status, risks, and next steps
Uphold quality standards and strengthen the Professional Services customer-satisfaction program

Requirements

What you’ll need

Candidates based on the West Coast
Skilled in deploying and managing SaaS products across large portfolios of customer environments
Experience with cloud platforms such as Azure and Google Cloud
Understanding of networking basics, security protocols, and email security concepts including SPF, DKIM, and DMARC
Strong technical analysis skills for diagnosing and resolving complex deployment issues
Ability to explain complex technical steps clearly and actionably in writing to non-technical customers
Ability to manage a large, high-turnover volume of concurrent projects and meet fast deadlines
Experience using AI tools to templatize repeatable work
2+ years in technical support or Professional Services consulting delivering enterprise-grade cybersecurity-related SaaS platforms in a high-growth environment
Experience in a high-volume, digital, or tech-touch delivery model preferred
Comfort with Salesforce/CRM and customer-success platforms such as Gainsight preferred
Knowledge of API use and integration processes preferred
BS degree in Computer Science, Information Systems, or a related field preferred

Benefits

Comp & perks

Bonus or incentive compensation may be available
Equity may be available
Comprehensive benefits package
Pre-employment checks aligned with security and privacy standards