Senior Professional Services Engineer

Abnormal Security

. Own the full post-sales lifecycle for Abnormal customers in Japan, from technical implementation through adoption, value realization, and renewal .

Posted 9/23/2026full-timeRemote • JapanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full post-sales lifecycle for enterprise SaaS customers, with a focus on technical implementation, customer success, and relationship management. Proficient in delivering training and support in both Japanese and English while ensuring alignment with customer goals and project requirements.

Highest-signal resume keywords

Post-Sales ImplementationCustomer Success ManagementJapanese Language ProficiencyMicrosoft 365 ExpertiseEmail Security Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCybersecurity ImplementationSaaS Integration PatternsTechnical Account ManagementEmail Routing Knowledge

Soft Skills

Problem-SolvingCommunication SkillsOrganizational SkillsRelationship BuildingPresentation Skills

Tools & Technologies

SalesforceJiraMicrosoft 365Google Workspace

Industry Keywords

Enterprise SaaSCustomer-Facing RoleTechnical ImplementationSecurity-Adjacent SolutionsAPAC Market

Tech Stack

Tools & technologies

Cyber SecuritySMTP

About the role

Key responsibilities & impact

Own the full post-sales lifecycle for Abnormal customers in Japan, from technical implementation through adoption, value realization, and renewal
Lead technical deployments for new Japanese customers and own ongoing account relationships, health, and outcomes
Manage concurrent implementation projects from post-sales handoff through go-live and hypercare
Capture success criteria, technology stack, security roadmap, timelines, key contacts, and project requirements
Discover customer goals and build aligned delivery plans
Develop and execute project plans while managing scope, schedule, quality, and status reporting in Japanese and English
Deliver product training, portal walkthroughs, and enablement in Japanese
Advise on configuration, best practices, mail routing, filtering, and SEG-related work
Identify and mitigate implementation risks, remove roadblocks, and coordinate escalations
Guide customers across Abnormal platform products on Microsoft 365 and Google Workspace
Maintain project records and delivery-tool status
Serve as primary customer contact, develop strategic relationships, and own adoption and success planning
Deliver business reviews, communicate ROI, and align success metrics supporting retention and expansion
Monitor customer health, manage escalations, and collaborate with CS, Product, Engineering, Support, and Sales
Partner with Sales, Renewals, and leadership on regional retention and expansion
Maintain product-roadmap expertise and communicate updates to Japanese customers
Develop customer success plans addressing risk before satisfaction or renewal is affected
Create Japanese-language customer materials, playbooks, and enablement content
Advocate internally for Japanese market requirements and connect Japanese customers with global Product and Engineering
Support the broader APAC customer base and help define regional staffing as Abnormal grows

Requirements

What you’ll need

Native or fully fluent Japanese, and professional written and verbal English
Based in Japan, with the right to work in Japan
5+ years in a customer-facing role at an enterprise SaaS company, with meaningful experience in post-sales implementation or professional services delivery and ongoing customer management, success, or technical account management
Experience delivering enterprise-grade cybersecurity or security-adjacent SaaS implementations, including integration or migration of enterprise mail flow systems
Experience running projects end to end, coordinating across functions, meeting objectives, and mitigating project risk
Ability to build and sustain long-term customer relationships, including at executive level, and manage a portfolio of accounts
Knowledge of email security fundamentals, including SPF, DKIM, DMARC, SMTP, MX records, mail routing, and commercial filtering and SEG solutions
Networking fundamentals and SaaS integration patterns
Hands-on experience with Microsoft 365 and Google Workspace environments
Strong problem-solving skills and experience resolving escalations
Excellent communication, presentation, and organizational skills
Proficiency with CRM and case management tools such as Salesforce and Jira
Bachelor's degree in a technical discipline, or equivalent practical experience

Benefits

Comp & perks

AI-assisted tools may be used to prepare for candidate interviews
Pre-employment checks in line with prevailing legislation and Abnormal AI's security and privacy standards
Equal opportunity employer