Senior ServiceNow Platform Engineer

Abnormal Security

. Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $141,500 - $203,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in configuring, maintaining, and supporting the ServiceNow platform, with a strong focus on automation, integrations, and troubleshooting complex issues. Proven ability to lead technical governance, manage Agile backlogs, and communicate effectively with diverse stakeholders.

Highest-signal resume keywords

ServiceNow DevelopmentFlow DesignerIntegrationHubAgile Backlog ManagementTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowREST/SOAPScripted REST APIsOAuthVirtual AgentKnowledge ManagementGlide ScriptingAgentic AIPrompt EngineeringMCP Server/Client Integrations

Soft Skills

Strong CommunicationDetail-OrientedOrganizational SkillsCollaborationAbility to Manage Multiple Priorities

Tools & Technologies

Claude CoworkClaude CodeAtlassian ProductsJiraJSMConfluence

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)

Industry Keywords

AgileGovernanceSOPsKnowledge ArticlesHardware Asset ManagementEmployee CenterNow AssistOperations Workspace

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations
Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes
Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service
Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices
Perform routine audits, maintenance, and access, security, and configuration reviews
Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities
Present key platform metrics to IT management weekly
Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy

Requirements

What you’ll need

5+ years translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences
5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs
5+ years of prioritization skills, including 3–5 years managing an Agile backlog and ticket queue against SLAs
7+ years of advanced ServiceNow development, including Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting
7+ years troubleshooting complex issues and root-cause analysis
1+ years with ServiceNow Agentic Workflow and AI Agents
1+ years using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation
1+ years configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping
3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace
1+ years with Atlassian products (Jira, JSM, Confluence)
Strong written and verbal communication and excellent documentation skills
Collaborative, detail-oriented, and organized
Ability to manage multiple priorities in a fast-paced environment
ServiceNow certifications (CSA, CAD) are listed as nice to have, not required

Benefits

Comp & perks

Bonus or incentive compensation may be available
Equity may be available
Comprehensive benefits package may be available
Pre-employment checks aligned with applicable legislation and company security/privacy standards