Technical Support Engineer

Abnormal Security

. Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security .

Posted 10/26/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for cybersecurity and SaaS platforms, with a strong focus on email security and cloud ecosystems. Capable of analyzing complex technical issues and providing effective solutions while enhancing customer experience through clear communication and collaboration.

Highest-signal resume keywords

Technical Support ExperienceEmail Security FundamentalsAPI Debugging SkillsKnowledge of SaaS PlatformsFamiliarity with Zendesk

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEmail SecurityAPI TroubleshootingLog AnalysisCloud Ecosystems

Soft Skills

Excellent CommunicationCustomer EngagementContinuous LearningProblem-Solving

Tools & Technologies

ZendeskSalesforceJiraConfluenceMicrosoft 365Google WorkspaceSlackOktaSplunkCortex SOAR

Industry Keywords

CybersecuritySaaSCloud SecurityAI ToolsCustomer Success

Tech Stack

Tools & technologies

CloudCyber SecuritySplunk

About the role

Key responsibilities & impact

Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security
Own and resolve inbound support tickets involving configuration issues, API questions, behavioral false positives, and threat investigations
Provide clear, timely customer updates, root cause insights, and solution recommendations
Collaborate with Engineering on timely, high-quality resolutions and post-mortem documentation
Support customer onboarding and engagement alongside Customer Success Managers
Create and maintain internal and external knowledge base content to improve case deflection and empower customers
Identify patterns in support interactions, flag recurring pain points, and drive product improvements

Requirements

What you’ll need

4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, REST API, or Zoom
Ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams
Excellent written and verbal communication skills, with ability to explain technical concepts to technical and non-technical stakeholders
Familiarity with Zendesk, Salesforce, Jira, and Confluence
Mindset for continuous learning, efficiency, and improving customer experience and internal support processes
Experience using AI tools such as GPT-based assistants, internal chatbots, or AI-powered support platforms is a strong plus

Benefits

Comp & perks

AI-assisted recruiting tools are used to help prepare for candidate interviews; hiring decisions are made by a person
Conditional employment offers are subject to successfully completed pre-employment checks
Equal opportunity employment