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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating training programs, managing training schedules, and developing training materials while ensuring compliance with regulatory standards. Proficient in evaluating training effectiveness and maintaining accurate training records.
Highest-signal resume keywords
Training CoordinationLearning And Development (L&D)Instructional DesignFCA Regulatory KnowledgeMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Needs AssessmentE-Learning DevelopmentRecord-KeepingCompetency TrackingTraining Effectiveness EvaluationJob AnalysisConfluence ManagementLearning Management Systems (LMS)Adult Learning PrinciplesRefresher Training Development
Soft Skills
Strong Communication SkillsOrganisational SkillsAttention To DetailAbility To Manage PrioritiesConfidence In Stakeholder Engagement
Tools & Technologies
Microsoft PowerPointSpreadsheetsKnowledge-Management Tools
Certifications & Qualifications
CIPD Level 3Level 3 Award In Education And Training
Industry Keywords
Contact CentreFinancial ServicesConsumer DutyCONCMCOBSM&CRT&C Regimes
About the role
Key responsibilities & impact- Plan and manage training schedules across Customer Service, Collections, Credit Operations and new business lines
- Organise classroom and virtual training sessions, including rooms, trainers, systems access, equipment and joining instructions
- Coordinate new starter induction, shadowing, buddy pairings and sign-off milestones, including role-play tasks
- Develop or coordinate training materials, e-learning and job aids with subject matter experts
- Keep training content and Confluence operating procedures current and version-controlled
- Track attendance and maintain audit-ready training and competency records
- Ensure statutory and regulatory training is completed on time
- Prepare management information on training completion, competency status and outcomes
- Assess training needs using manager consultation, QA results, complaints data, performance data and job analysis
- Convert QA findings into refresher training and coaching sessions
- Evaluate training effectiveness and recommend improvements
- Liaise with external trainers and providers, raise purchase orders, manage invoices and track training-budget spend
- Support colleagues requiring additional training to regain competency status
Requirements
What you’ll need- Experience coordinating training, L&D or onboarding, ideally in a contact centre or financial services setting
- Strong communication and organisational skills
- Confidence working with managers at all levels
- Ability to juggle several priorities
- Excellent attention to detail and accurate record-keeping
- Understanding of adult learning principles and e-learning techniques
- Confidence with Microsoft Office, PowerPoint and spreadsheets for tracking and reporting
- Experience in an FCA-regulated firm and awareness of Consumer Duty, CONC, MCOB, SM&CR or T&C regimes
- Knowledge of instructional design and learning management systems (LMS)
- Experience with Confluence or similar knowledge-management tools
- A training or L&D qualification, for example CIPD Level 3 or a Level 3 Award in Education and Training
Benefits
Comp & perks- Equity
- Hybrid working with 3 days a week in the office
- 25 days’ holiday a year, plus 8 bank holidays
- 2 paid volunteering days per year
- One month paid sabbatical after 4 years
- Employee loan
- Free gym membership
- Team wellness budget for activities such as yoga, tennis or bouldering