Technical Account Manager

ABOUT YOU

. Independently manage and provide technical support for 5–10 enterprise customer relationships .

Posted 11/5/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships and providing technical support, with a strong focus on e-commerce architectures and SaaS platforms. Proficient in translating customer requirements into actionable insights and driving product adoption through effective communication and collaboration.

Highest-signal resume keywords

Technical Account ManagementE-Commerce ArchitectureAPI IntegrationCustomer Relationship ManagementPlatform Migration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-CommerceSaaS PlatformsArchitecture DiagramsRESTGraphQLWebhooksPlatform Health MonitoringFeature Request TranslationKPI AnalysisIntegration Best Practices

Soft Skills

Trusted AdvisorProactive CommunicationCollaborationProblem SolvingCustomer Engagement

Tools & Technologies

SCAYLESalesforce Commerce CloudCommercetoolsSAP Commerce CloudShopify Plus

Industry Keywords

Digital ConsultingHeadless CommerceMACH PrinciplesEnterprise Customer RelationshipsTechnical Escalations

Tech Stack

Tools & technologies

CloudERPGraphQLMicroservices

About the role

Key responsibilities & impact

Independently manage and provide technical support for 5–10 enterprise customer relationships
Act as a trusted advisor on platform usage, integration best practices, and architectural decisions
Translate complex customer requirements into actionable feature requests and help shape the product roadmap
Align business requirements with product capabilities and proactively drive adoption
Coordinate technical escalations with Solution Engineering, Support, and Product teams
Lead technical QBRs, integration reviews, and workshops to align on the roadmap
Monitor platform health, usage, and KPIs, and derive recommendations for improvement

Requirements

What you’ll need

Bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, or a comparable qualification
More than 5 years of experience in enterprise e-commerce, with SaaS platforms, or in digital consulting
Proven experience in technical, customer-facing roles such as Technical Account Manager, Solution Architect, or Senior Consultant
Strong understanding of e-commerce architectures, including storefronts, APIs, OMS, PIM, CMS, and ERP integrations
Familiarity with headless commerce and MACH principles (microservices, API-first, cloud-native)
Strong ability to read architecture diagrams and API documentation, and experience working with REST, GraphQL, and webhooks
Experience with platform migrations and pre- and post-sales consulting; knowledge of SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), or Shopify Plus is a plus

Benefits

Comp & perks

Benefits are available via the employer’s Benefits page
Flexible work environment
Opportunities for continuous professional development
Inclusive, accepting, and fair workplace culture