Technical Account Manager

ABOUT YOU

. Own and manage 5–10 enterprise customer relationships from a technical perspective .

Posted 11/5/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer relationships and translating complex requirements into actionable product features. Proficient in e-commerce architectures and technical consulting, with a focus on driving platform adoption and improvements.

Highest-signal resume keywords

Technical Account ManagementE-Commerce ArchitectureAPI IntegrationCustomer Relationship ManagementPlatform Migration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-CommerceSaaS PlatformsArchitecture DiagramsRESTGraphQLWebhooksPlatform Health MonitoringFeature Request TranslationIntegration Best PracticesKPI Recommendations

Soft Skills

Trusted AdvisorInfluencingCollaborationCommunicationProblem Solving

Tools & Technologies

SCAYLESalesforce Commerce CloudCommerceToolsSAP Commerce CloudShopify Plus

Industry Keywords

Digital ConsultingHeadless CommerceMACH PrinciplesEnterprise Customer RelationshipsTechnical Escalations

Tech Stack

Tools & technologies

CloudERPGraphQLMicroservices

About the role

Key responsibilities & impact

Own and manage 5–10 enterprise customer relationships from a technical perspective
Act as a trusted advisor for platform usage, integration best practices, and architecture decisions
Translate complex customer requirements into actionable feature requests and influence the product roadmap
Map business needs to product features and drive proactive adoption
Coordinate technical escalations with solution engineering, support, and product teams
Lead technical QBRs, integration reviews, and roadmap alignment workshops
Monitor platform health, usage, and KPIs, recommending improvements

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations
Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
Strong skills in reading architecture diagrams and API documentation
Experience working with REST, GraphQL, and webhooks
Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is nice to have

Benefits

Comp & perks

Benefits are available; details provided via the employer’s benefits page
Benefits may vary depending on the location
Flexible work environment
Continuous development opportunities
Inclusive and accepting workplace culture
Online application process