Application Support Engineer

ABSC (Absolute Business Solutions Corp.)

. Monitor the health, availability, performance, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools .

Posted 11/5/2026full-timeBethesda • Maryland • United StatesMid-LevelSenior💰 $110,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and troubleshooting media ingest applications and transcoding pipelines, with a strong focus on SQL proficiency and incident management within defined SLAs. Possesses exceptional communication skills to bridge the gap between technical teams and nontechnical stakeholders.

Highest-signal resume keywords

SQL Query WritingLinux Server AdministrationWindows Server AdministrationTechnical Support ExperienceActive TS/SCI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application TroubleshootingIncident ManagementRoot-Cause AnalysisData ExtractionMetadata Management

Soft Skills

Exceptional Communication SkillsProblem-Solving

Tools & Technologies

Monitoring PlatformsLogging ToolsTelemetry ToolsObservability Platforms

Certifications & Qualifications

Active TS/SCI Clearance

Industry Keywords

Digital Media ConceptsIngest WorkflowsContainerized ApplicationsHigh-Throughput Data WorkflowsSLA Compliance

Tech Stack

Tools & technologies

LinuxSQLTypeScript

About the role

Key responsibilities & impact

Monitor the health, availability, performance, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools
Serve as the front-line technical escalation point for external clients and internal operational stakeholders
Identify processing bottlenecks, failed ingest jobs, metadata corruption, and network-transfer errors before they affect mission delivery
Triage, investigate, and resolve application issues and customer complaints within contractual SLA response and resolution windows
Document incident lifecycles, troubleshooting actions, root-cause analyses, workarounds, and resolution procedures
Maintain and troubleshoot application-server infrastructure across Linux and Windows Server environments
Use SQL to investigate application state, isolate data-related causes, and extract operational metrics
Translate application latency complaints into database diagnostics and application failures into server or network requirements
Convert recurring customer issues into prioritized defect tickets, user stories, and feature requests
Coordinate with DBAs, Systems Engineers, Product Owners, developers, and customer stakeholders through incident closure

Requirements

What you’ll need

Bachelor’s degree in Engineering, Computer Science, Systems Engineering, or a related field with eight to 12 years of relevant experience, or a master’s degree with six to 10 years of relevant experience
Active TS/SCI clearance with the ability to obtain and maintain a CI polygraph
Experience in technical support, application support, or systems administration within an enterprise software environment
Demonstrated competency administering and troubleshooting Linux and Windows Server
Proficiency writing SQL queries to investigate application state and extract operational metrics
Understanding of digital media concepts, including ingest workflows, wrappers or containers, XML or JSON metadata, and transfer protocols
Exceptional communication skills and demonstrated ability to translate between nontechnical users and specialized engineering teams
Experience supporting containerized applications
Experience with monitoring, logging, telemetry, and observability platforms
Experience supporting media-processing or high-throughput data workflows
Experience working within defined SLAs and formal incident-management processes

Benefits

Comp & perks

Generous PTO plus 11 Federal Holidays
Retirement Planning – 401k Fully Vested with Match
Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
Career Development – Annual Funds to spend on Education and Training
Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
Charitable Match – ABSC matches an employee’s donation to a qualifying charity
Referral Program – We pay for internal and external referrals
LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
Generous external referral bonuses