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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding GP practices to the Abtrace platform, with a strong focus on relationship management, user training, and data utilization to enhance software adoption and client satisfaction.
Highest-signal resume keywords
GP Practice OperationsRelationship ManagementUser TrainingRecall SearchesInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Recall SearchesEMISSystmOneData TrackingSoftware Configuration
Soft Skills
Interpersonal SkillsCommunication SkillsOrganisational SkillsSelf-Direction
Tools & Technologies
Abtrace Platform
Industry Keywords
NHSHealthcare SystemQOFLocally Commissioned ServicesMedication Monitoring
About the role
Key responsibilities & impact- Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform
- Build and maintain strong relationships with clients, acting as their primary point of contact
- Deliver effective user training sessions tailored to various team members within a practice
- Use your experience in recall searches to teach users how to build these within the Abtrace software
- Offer continuous support by addressing issues promptly and collaborating with technical, product, and clinical teams to deliver solutions swiftly
- Track client usage data to uncover opportunities for enhanced utilization and maximize adoption
- Take proactive measures to guarantee that practices gain the greatest benefit from the software and can effectively utilize new features
- Conduct renewal discussions by presenting compelling, evidence-supported value propositions linked to clinical outcomes and usage data
- Gather and relay user feedback, feature requests, and possible enhancements to the internal team to assist in shaping the roadmap
- Work closely with the Activations team to exchange insights and develop process enhancements that guarantee a smooth customer experience
Requirements
What you’ll need- Experience in a GP practice setting or a solid understanding of the NHS or healthcare system is preferred
- Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships
- Strong organisational and self-direction capabilities, able to manage your time effectively while working independently
- Solid understanding of GP practice operations, including workflows, use of searches in EMIS/SystmOne, and how these have implications for practice performance / payments
- Foundational understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring
- Proven experience in relationship management or customer-facing roles
Benefits
Comp & perks- Competitive salary, depending on experience
- Private Pension
- Generous maternity/ paternity leave
- Flexi working & possibility for remote working
- Company's office in Paddington - easy commute and comfortable surroundings
- Motivated, highly functioning, multi-disciplinary team
- Opportunity to be involved in ground-breaking technology impacting patient health