IT Support Administrator

ACA Group

. Provide on-site IT support within the NYC office Monday through Thursday .

Posted 10/16/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 IT support, with a strong focus on administering Microsoft 365 technologies and maintaining Windows environments. Capable of managing ticketing systems and delivering high-quality support to executives and senior leadership.

Highest-signal resume keywords

Tier 1 And Tier 2 SupportMicrosoft 365 AdministrationWindows Environment MaintenanceTechnical Certifications (MCSE, A+, MCP, Network+, Security+)High-Quality IT Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareInstalling Windows EnvironmentsConfiguring Microsoft 365Maintaining Windows 11Ticket AdministrationDevice ManagementUser SupportRemote TrainingPreventative Maintenance

Soft Skills

Communication SkillsCustomer Service OrientationProblem-Solving SkillsTeam CollaborationAdaptability

Tools & Technologies

Office 365Active DirectoryNinjaRMMIntune/Endpoint ManagerExchangeTeamsOneDriveWindows Operating SystemsTicketing SystemPrinters And Scanners

Certifications & Qualifications

MCSEA+MCPNetwork+Security+

Industry Keywords

IT SupportSLA CommitmentsC-Suite SupportOnboarding And OffboardingStandard Operating Procedures

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide on-site IT support within the NYC office Monday through Thursday
Adhere to SLA commitments for requests raised through ACA IT support channels
Assess, rebuild, or decommission returned ACA devices following standard operating procedures
Maintain accurate ticket administration and categorization
Provide daily ticket updates to requestors and the IT team through the ticketing system
Monitor and proactively manage the unassigned ticket queue
Provide Tier 1 and Tier 2 support to ACA employees globally
Administer Office 365, Active Directory, and NinjaRMM environments
Assist with project-related tasks and initiatives
Perform installations, repairs, and preventative maintenance on user computers
Troubleshoot hardware, software, printers, copiers, scanners, mobile devices, and peripheral equipment
Manage onboarding and offboarding, including account provisioning, equipment ordering, IT inductions, and deprovisioning
Administer Microsoft 365 technologies including Intune/Endpoint Manager, Exchange, Teams, and OneDrive
Perform other duties assigned by management

Requirements

What you’ll need

3+ years of experience providing Tier 1 and Tier 2 technical support
At least 3 years of experience installing, troubleshooting, configuring, updating, and maintaining Windows environments
Experience administering Office 365 technologies including Azure, Endpoint Manager/Intune, Exchange, Microsoft Teams, and SharePoint
Experience providing high-quality IT support to C-Suite executives and senior leadership
Experience with Microsoft Office 365 applications including Excel, Teams, Word, Outlook, and OneDrive
Experience delivering remote training and user support
Extensive knowledge of Windows 11 and other Windows operating systems
Prior experience in a similar IT support role
Technical certifications such as MCSE, A+, MCP, Network+, or Security+

Benefits

Comp & perks

Medical and dental coverage
401(k) plans
Paid time off options
Flexible work environment
ACA Paid Holidays
Summer Fridays
Personal/Family Care leave
Other leaves of absence
Student Debt Forgiveness
Pet Insurance
Performance-based compensation and recognition