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Administrative Support, Student Services
Academy of Art University School of Game Development. Greet students, staff, and guests professionally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative support skills, with a focus on student success and effective communication. Proficient in managing workflows, scheduling, and collaborating with various stakeholders in a higher education environment.
Highest-signal resume keywords
Customer Service ExperienceAdministrative Support SkillsExcellent Communication SkillsTime Management SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryStudent Record ManagementAppointment SchedulingStudent OutreachCourse Balancing
Soft Skills
Warm and ApproachableProactive Customer ServiceAbility to Work IndependentlyThrives in Dynamic Environment
Tools & Technologies
Student Self ServiceEmail ManagementVoicemail Systems
Industry Keywords
Higher EducationStudent ServicesAdministrative SupportRegistration Processes
About the role
Key responsibilities & impact- Greet students, staff, and guests professionally
- Answer telephone calls using business-professional etiquette and tone
- Take accurate messages when staff are unavailable
- Review emails and voicemails, respond within position authority, and route correspondence appropriately
- Serve as liaison to internal University support organizations
- Assist with special events and projects as needed
- Schedule appointments and direct calls for advisors and managers
- Assist students with Student Self Service login and navigation issues through resolution
- Manage student services workflow, track student drop-ins and advisor schedules
- Conduct assigned student outreach
- Assist Registration with data entry, class cancellation notifications, and schedule updates
- Enroll continuing students in online/onsite Launchpad orientation classes
- Assist with course balancing
- Collaborate with Readmission Representatives and Student Service Advisors on student registration, drops, and withdrawals
- Review and update student records, including graduation petitions, contact information, graduation terms, program changes, and waiver/substitution requests
Requirements
What you’ll need- Must have at least one - two years in a customer service and/or administrative support role
- Warm, approachable, and proactive customer service
- Passionate about student success and higher education
- Excellent written and telephone communication skills
- Excellent time management and organizational skills
- Able to thrive in a dynamic and deadline-driven environment
- Ability to work independently
- Must work 9:00 am–6:00 pm PST, Monday through Friday
Benefits
Comp & perks- Health insurance
- 401k options
- Paid vacation based on years of service (15 days' accrual at start)
- Paid holidays
- Paid sick leave
- Commuter benefit program
- Opportunity for full-time employees to take one undergraduate course tuition free each semester