Manager, Financial Aid

Academy of Art University School of Game Development

. Track the financial status of all new domestic students, registered students and applicants .

Posted 10/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in federal and state financial aid programs, effectively communicates complex financial information to diverse student populations, and leads teams to achieve operational goals in a high-pressure environment.

Highest-signal resume keywords

Financial Aid ExperienceFederal And State Financial Aid ProgramsData Collection And AnalysisTeam Leadership And MentoringEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

FAFSA CompletionFinancial Aid CounselingFinancial Aid Process ManagementData AnalysisFinancial Aid Workshops

Soft Skills

Interpersonal SkillsProblem SolvingJudgmentCommunication SkillsAbility To Work Under Pressure

Tools & Technologies

Financial Aid SoftwareIntranetInternetFinancial Aid Hotline

Industry Keywords

Higher EducationStudent LoansPell GrantFinancial Aid ComplianceDiverse Client Population

About the role

Key responsibilities & impact

Track the financial status of all new domestic students, registered students and applicants
Report to the Executive Vice President of Financial Aid & Compliance on the financial status of new domestic students, including FAFSA completion, gap funding, and file completion
Supervise Financial Aid Representatives for domestic students and ensure completion of the financial aid process
Ensure new students are financially planned for the academic year and entire program
Counsel students receiving financial aid regarding program costs and aggregate federal student loan and Pell grant limits
Manage the general financial aid inbox, new student financial aid hotline, and hunt lines
Maintain a portfolio of students and track FAFSA completion, gap funding, and file completion
Assist with special events throughout the year
Lead entrance loan counseling at financial aid orientation
Facilitate financial aid workshops and chats
Assist with the Transfer Monitor List and Duplicate Borrower Report
Assist Admissions with financial exceptions
Support financial aid office operations, including maintenance requests, equipment issues, ergonomic requests, and schedules
Assist with training new Financial Aid Representatives and Admissions new-hire training
Update financial aid documents, intranet, internet, and new-hire training manual
Perform other duties assigned by the Executive Vice President of Financial Aid & Compliance

Requirements

What you’ll need

Thorough understanding of federal, state and financial aid programs is required
Proven experience communicating complex financial aid information to students and families
Six years Financial Aid experience required, preferably in higher education
Demonstrated ability to collect and analyze data, communicate clearly, and use independent and appropriate judgement with a diverse client population
Proven experience in leading diverse teams, as well as training, coaching, mentoring to ensure operational goals are achieved
Effective problem solver and troubleshooter
Ability to work effectively and efficiently under pressure with tight deadlines
Strong interpersonal, written, and verbal communication skills
Candidates must be able to work PST hours

Benefits

Comp & perks

Health insurance
401k options
Paid vacation based on years of service (15 days' accrual at start)
Paid holidays
Paid sick leave
Commuter benefit program
Opportunity for full-time employees to take one undergraduate course tuition free each semester