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acadon AG

In-house Consultant

acadon AG

. Handle support tickets for customers in the wood industry .

Posted 11/4/2026full-timeKrefeld • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in production and manufacturing processes within the wood industry, utilizing Microsoft Dynamics 365 Business Central and AI for effective research, analysis, and solution development. Strong communication skills in German and English facilitate collaboration with customers and stakeholders.

Highest-signal resume keywords
Microsoft Dynamics 365 Business CentralProduction And Manufacturing ProcessesAI Research And AnalysisBilingual Communication (German And English)In-House Consulting Or Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Production ProcessesManufacturing ProcessesRoot-Cause AnalysisSolution DevelopmentChange ManagementRelease ManagementTest ManagementWorkshop FacilitationDocumentation SkillsSubproject Management
Soft Skills
Critical EvaluationCollaborationCustomer EngagementProblem-SolvingCommunication
Tools & Technologies
Microsoft Dynamics 365 Business CentralAI Tools
Industry Keywords
Wood IndustrySupport TicketsConsultingSustainable SolutionsService Improvement

About the role

Key responsibilities & impact
  • Handle support tickets for customers in the wood industry
  • Analyze customer requests and understand the underlying processes
  • Develop suitable and sustainable solutions
  • Prioritize and coordinate open issues
  • Collaborate with consultants and developers as needed
  • Use AI for research, analysis, documentation, and solution development
  • Support change, release, and test management
  • Support rollouts
  • Contribute knowledge through workshops and documentation
  • Perform root-cause analyses
  • Continuously develop and improve services
  • As your experience grows, take responsibility for smaller subprojects

Requirements

What you’ll need
  • Understanding of production and manufacturing processes
  • Interest in the wood industry
  • Initial experience in in-house consulting or support
  • Knowledge of Microsoft Dynamics 365 Business Central, or the willingness to become an expert in it
  • Affinity for using AI for research, analysis, and solution development
  • Ability to critically evaluate AI-generated results
  • Confident communication in German and English
  • Ability to collaborate with customers, consultants, and developers

Benefits

Comp & perks
  • Permanent employment contract
  • 25 days of annual leave
  • Comprehensive onboarding in our Microsoft Dynamics environment and the specifics of the wood industry
  • Individual training and development opportunities for your professional and personal growth
  • State-of-the-art digital equipment
  • Flexible working hours
  • Trust-based working hours
  • Remote working option
  • Collaborative atmosphere and motivated team
  • Regular team and company events
  • Employer contribution to pension plans
  • Subsidy for the Deutschlandticket
  • JobRad bicycle leasing
  • Attractive corporate benefits
  • Complimentary beverages
  • On-site catering options, including Salad Day and more