Dispatch Solutions Representative – Nights & Weekend Availability

Accel Entertainment

. Receive medium to high volume inbound customer and location calls .

Posted 9/22/2026full-timeBurr Ridge • Illinois • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage inbound calls effectively while ensuring timely resolution of issues. Proficient in utilizing various tools and technologies to enhance operational efficiency and improve customer experience.

Highest-signal resume keywords

Dispatch ExperienceCustomer Service ExcellenceMicrosoft Excel ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DispatchCall Center ExperienceReport PreparationBusiness CorrespondenceLogistics Assessment

Soft Skills

Organizational SkillsAnalytical SkillsIndependenceTeam CollaborationVersatility

Tools & Technologies

Microsoft WordMicrosoft OutlookSalesforceField Service LightningBomgarFortiClientVNC Viewer

Industry Keywords

Customer ExperienceOperational EfficiencyService SolutionsTechnical SupportInbound Calls

About the role

Key responsibilities & impact

Receive medium to high volume inbound customer and location calls
Open customer and location cases to initiate and track inbound calls until all issues are resolved
Assess issues and provide appropriate guidance to resolution
Dispatch service calls to Amusement Technicians to address or resolve technical customer issues in the field
Manage challenging customers over the phone and escalate complex issues to technical staff
Assess logistics of technicians, customers, and locations throughout the East Coast
Update status logs to ensure cases are dispatched properly and timely
Ensure technicians document their hours and accept jobs accurately
Provide exceptional customer service regarding response times, product knowledge, and problem-solving
Collaborate with Service Solutions teams to ensure operational efficiency
Seek process improvements and improve customer experience
Utilize Microsoft Excel, Outlook, Salesforce, Field Service Lightning, Bomgar, FortiClient, and VNC Viewer
Undertake additional tasks to support team goals and business needs

Requirements

What you’ll need

2 to 3 years of dispatch or call center experience
Proficient in Microsoft Word, Outlook, and Excel
Ability to prepare reports and business correspondence
Excellent written and verbal communication skills
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Versatility and willingness to work within constantly changing priorities
Minimum of 21 years of age

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
401(k) with Employer Match
Hybrid Schedule after 90 days
Medical, dental, and vision insurance
Life insurance
AD&D insurance
Critical illness insurance
Hospital insurance
Short-term disability
Long-term disability
Identity/legal protection
FSA and HSA accounts
Traditional and/or Roth 401(k) plans
Employee Assistance Program (EAP) counseling