Customer Success Director, Captives

Accelerant

. Act as the day-to-day point of contact for Accelerant’s active Captive relationships and own their operational success .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $120,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing captive relationships and reinsurance agreements, with a strong focus on operational success, regulatory compliance, and performance reporting. Proven ability to lead cross-functional projects and implement process improvements in a technology-driven environment.

Highest-signal resume keywords

Captive Relationship ManagementReinsurance AgreementsClient EngagementProcess ImprovementCross-Functional Project Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reinsurance StructuresCollateral MechanicsRegulation 114 TrustsLetters of CreditSchedule F ImplicationsDue DiligencePerformance ReportingBordereaux Query ResolutionCash Receipts MonitoringCeded Premium Collection

Soft Skills

Excellent CommunicationClient Engagement Skills

Certifications & Qualifications

CPCUAReACI

Industry Keywords

InsuranceReinsuranceCaptivesFronting ArrangementsDelegated Authority RelationshipsBrokerMGAAccount ManagementClient ServiceSpecialty Insurance

About the role

Key responsibilities & impact

Act as the day-to-day point of contact for Accelerant’s active Captive relationships and own their operational success
Drive reinsurance agreements and program schedules to signature with Legal, tracking comments and escalating delays
Establish trust accounts and letters of credit with Treasury and counterparties
Monitor cash receipts, collect overdue ceded premiums, and drive loss collection and quarterly cession settlement
Own end-to-end onboarding of new Captives, including due diligence, internal approvals, back-end system setup, and bordereaux query resolution
Coordinate with the outsourced captive manager to ensure regulatory requirements are met and monitor new captive cell setup
Monitor portfolio results and unit economics, produce performance reporting, and flag off-track deals
Standardize and automate manual workflows to support scalable portfolio growth

Requirements

What you’ll need

7+ years in insurance or reinsurance in an account management, client service or program operations role, with exposure to captives, fronting arrangements or delegated authority relationships
Bachelor's degree in business, finance, risk management or a related field
Familiarity with reinsurance structures and their accounting implications
Excellent communication and client engagement skills
Experience with collateral mechanics, including Regulation 114 trusts, letters of credit and Schedule F implications
Experience working through captive domicile requirements and cell formations, including alongside an outsourced captive manager
Experience leading cross-functional projects across Legal, Treasury, Operations and Finance
Track record of identifying and implementing process or performance improvements in a fast-growing, technology-led environment
A CPCU, ARe, ACI or similar professional qualification is a plus
Experience in a broker, captive, or MGA account management role, or a comparable client-facing servicing role in specialty insurance is preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Accelerant Website LinkedIn All Job Openings 201 - 500 employees Founded 2018 🛡️ Insurance ☁️ SaaS 🤝 B2B 💰 $150M Private Equity Round - Accelerant on 2023-06 Insurance
SaaS
B2B Accelerant is a digital-first risk exchange and insurance platform that connects managing general agents (MGAs), underwriters, reinsurers, and institutional capital through a tech-powered, data-driven marketplace. The platform provides real-time analytics, underwriting tools, performance metrics, and operational support (actuarial, claims, regulatory) to streamline specialty insurance distribution and enable faster, more transparent capital deployment. Accelerant positions itself as a SaaS-style partner for specialty insurance firms, focused on improving efficiency, transparency, and profitable growth. Customer Success Director, Captives Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote 💵 $120k - $175k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the day-to-day point of contact for Accelerant’s active Captive relationships and own their operational success
Drive reinsurance agreements and program schedules to signature with Legal, tracking comments and escalating delays
Establish trust accounts and letters of credit with Treasury and counterparties
Monitor cash receipts, collect overdue ceded premiums, and drive loss collection and quarterly cession settlement
Own end-to-end onboarding of new Captives, including due diligence, internal approvals, back-end system setup, and bordereaux query resolution
Coordinate with the outsourced captive manager to ensure regulatory requirements are met and monitor new captive cell setup
Monitor portfolio results and unit economics, produce performance reporting, and flag off-track deals
Standardize and automate manual workflows to support scalable portfolio growth 🎯 Requirements
7+ years in insurance or reinsurance in an account management, client service or program operations role, with exposure to captives, fronting arrangements or delegated authority relationships
Bachelor's degree in business, finance, risk management or a related field
Familiarity with reinsurance structures and their accounting implications
Excellent communication and client engagement skills
Experience with collateral mechanics, including Regulation 114 trusts, letters of credit and Schedule F implications
Experience working through captive domicile requirements and cell formations, including alongside an outsourced captive manager
Experience leading cross-functional projects across Legal, Treasury, Operations and Finance
Track record of identifying and implementing process or performance improvements in a fast-growing, technology-led environment
A CPCU, ARe, ACI or similar professional qualification is a plus
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