EVV Agent

AccentCare

. Handle back-to-back inbound calls in a high-volume call center environment .

Posted 11/4/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high call volumes and providing administrative support in a fast-paced call center environment. Proficient in real-time documentation and navigating multiple systems while delivering exceptional communication and customer service.

Highest-signal resume keywords

High-Volume Call ManagementReal-Time DocumentationMicrosoft Office ProficiencyBilingual Skills in SpanishEVV Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceReal-Time DocumentationTyping While SpeakingMulti-System NavigationCopy/Paste Functions

Soft Skills

Strong Communication SkillsSelf-StarterIndependent WorkPriority Management

Tools & Technologies

Microsoft OfficeContinuLinkVestaWebex CC

Industry Keywords

Healthcare ExperienceCompliance ExperienceEVV

About the role

Key responsibilities & impact

Handle back-to-back inbound calls in a high-volume call center environment
Manage approximately 60 calls per day
Document information in real time while on calls
Navigate multiple systems and screens efficiently
Use Microsoft Office and related systems, including ContinuLink, Vesta and Webex CC
Type while speaking with callers
Provide EVV-related administrative and clerical support for the Texas coverage area
Work Monday–Friday, 8am–5pm CST

Requirements

What you’ll need

Minimum 3 years in a high-volume call center environment
Experience handling back-to-back inbound calls
Ability to manage high call volume (target ~60 calls/day)
Experience with real-time documentation while on calls
Experience with Microsoft Office: Teams, Outlook, Word, Excel
Self-starter with the ability to work independently and manage priorities
Strong communication skills (verbal and written)
Demonstrates basic computer literacy
Ability to navigate between multiple systems/screens
Ability to use copy/paste functions
Ability to switch between tabs/windows efficiently
Comfortable learning new systems (e.g., ContinuLink, Vesta, Webex CC)
Ability to type while speaking with a caller
Bilingual skills in Spanish strongly preferred
EVV experience preferred
Healthcare or compliance-related experience preferred
Preferably for candidate who lives in TX

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off and paid holidays
Professional development opportunities
Company-matching 401(k)
Flexible spending and health savings accounts
Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
Programs to celebrate achievements, milestones and fellow employees