AI Operations Analyst

Accenture Federal Services

. Monitor AI Service Desk capabilities and report issues or improvement opportunities to senior team members .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and enhancing AI Service Desk capabilities, with a strong focus on process optimization, data analysis, and reporting. Proficient in collaborating with technical teams and maintaining operational processes for AI solutions.

Highest-signal resume keywords

AI Service Desk MonitoringReporting and Dashboard ManagementData AnalysisProcess OptimizationServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess OptimizationReportingDashboard CreationMicrosoft ExcelServiceNowLean MethodologySix SigmaWorkflow AutomationPerformance Monitoring

Soft Skills

Critical ThinkingCollaborationProblem-SolvingAdaptabilityContinuous Improvement Mindset

Tools & Technologies

ServiceNowClaude CodeMicrosoft SharePointVirtual AgentVoice AI

Industry Keywords

AI SolutionsOperational ProcessesKnowledge RepositoriesIT Service ManagementAI Trends

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Monitor AI Service Desk capabilities and report issues or improvement opportunities to senior team members
Maintain operational processes for AI solutions according to established procedures and guidelines
Create and enhance dashboards and reporting tools while ensuring data accuracy and relevance
Collaborate with technical teams on new Service Desk capabilities and AI advancements
Work with functional teams to understand support areas served by AI solutions
Suggest incremental process improvements and enhancements
Troubleshoot and resolve operational issues related to AI deployments
Document processes, findings, and recommendations for team knowledge sharing
Learn about new AI technologies and AFS deployments
Adapt to changes in technology and operational requirements
Maintain awareness of AI trends and AFS-specific AI solutions
Escalate complex issues to senior analysts or leadership

Requirements

What you’ll need

Strong critical thinking and process optimization
Experience creating, managing, monitoring, and enhancing reporting and dashboards, including in ServiceNow, Claude Code, or other tools
Intermediate or advanced Microsoft Excel skills
Experience with data analysis
Ability to collaborate with a team lead
Ability to complete work in small, focused, incremental steps
Continuous improvement mindset
Ability to work independently
Problem-solving mindset and adaptability
U.S. work authorization without now or future visa sponsorship
Bonus: Exposure to Lean or Six Sigma process improvement methodology
Bonus: Experience with IT service management platforms such as ServiceNow
Bonus: Understanding of Virtual Agent, Voice AI, workflow automation tools, and performance monitoring solutions
Bonus: Basic knowledge of knowledge repositories such as Knowledge Articles in ServiceNow
Bonus: Microsoft SharePoint administration

Benefits

Comp & perks

Collaborative and caring community
Hands-on experience
Certifications
Industry training
Wide variety of benefits (details provided via employer benefits link)