AI Operations Team Lead

Accenture Federal Services

. Oversee a small IT AI Operations team supporting the AFS Service Desk .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing AI operations, optimizing workflows, and enhancing reporting and dashboards. Proven ability to lead and mentor teams while driving AI solution enhancements and collaborating across technical and functional teams.

Highest-signal resume keywords

AI Operations ManagementReporting and Dashboard CreationTeam Leadership and MentoringProcess OptimizationProject Management Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelData AnalysisAI Solution EnhancementOperational Process ManagementCritical Thinking

Soft Skills

CollaborationProblem-SolvingAdaptability

Tools & Technologies

ServiceNowVirtual AgentVoice AIWorkflow Automation ToolsPerformance Monitoring Solutions

Industry Keywords

IT Service ManagementLean MethodologySix Sigma

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Oversee a small IT AI Operations team supporting the AFS Service Desk
Monitor and improve AI capabilities
Create and enhance actionable reporting and dashboards
Create and manage operational processes based on reporting and dashboard outputs
Drive AI solution enhancements from design through implementation
Collaborate with technical teams implementing new Service Desk capabilities
Collaborate with functional teams to understand support areas served by AI solutions
Lead and mentor a small team with one direct report
Drive projects independently from initiation through completion
Optimize operational workflows using critical thinking and process excellence
Ensure timely delivery of operational support for AI initiatives
Maintain awareness of AI trends and AFS-specific AI solutions
Escalate issues appropriately to leadership

Requirements

What you’ll need

Strong critical thinking and process optimization skills
Experience creating, managing, monitoring, and enhancing reporting and dashboards
Intermediate or advanced Microsoft Excel skills
Experience analyzing large data sets
Ability to collaborate with leadership and other teams
Experience leading and mentoring a small team
Familiarity with project management methodologies
Ability to work independently
Problem-solving and adaptability
Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship
Bonus: Exposure to Lean or Six Sigma process improvement methodology
Bonus: Experience with IT service management platforms such as ServiceNow
Bonus: Understanding of Virtual Agent, Voice AI, workflow automation tools, and performance monitoring solutions

Benefits

Comp & perks

Collaborative and caring community
Hands-on experience
Certifications
Industry training
Benefits package (details provided via Accenture benefits information)