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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process analysis and customer service workflows, with a strong focus on evaluating Artificial Intelligence agent behavior and ensuring compliance with business rules. Capable of preparing detailed documentation and collaborating with teams to enhance user experience and interaction quality.
Highest-signal resume keywords
Process AnalysisCustomer Service WorkflowsArtificial Intelligence EvaluationAnalytical MindsetStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisCustomer Service Journey EvaluationBusiness Rules AnalysisAI Behavior AssessmentDocumentation Preparation
Soft Skills
Analytical MindsetWritten CommunicationVerbal Communication
Industry Keywords
Customer ExperienceReputational Risk AnalysisProcess ImprovementMultidisciplinary Collaboration
About the role
Key responsibilities & impact- Assess whether AI agents correctly follow the defined customer journey steps
- Validate compliance with established business rules and workflows
- Identify potential impacts on the brand and customer experience
- Analyze inappropriate responses and behaviors that could create reputational risks
- Investigate deviations, inconsistencies, and opportunities for process improvement
- Prepare documentation, reports, and recommendations for the continuous enhancement of AI agents
- Collaborate with multidisciplinary teams to improve the quality of interactions and outcomes delivered by AI solutions
Requirements
What you’ll need- Experience in process analysis, customer service journeys, or digital operations
- Ability to evaluate the behavior and quality of Artificial Intelligence agents
- Knowledge of customer service workflows and business rules analysis
- Analytical mindset for identifying deviations, inconsistencies, and impacts on the user experience
- Strong written and verbal communication skills for documenting and reporting results
Benefits
Comp & perks- Medical insurance – 100% company-funded for employees and dependents
- Dental insurance
- Meal or food allowance with no employee deduction
- Life insurance
- Private pension plan
- Wellhub
- TotalPass
- Option to purchase company shares at a discount
- Pharmacy discount
- Childcare assistance
- Partnership with a language school
- Extended maternity and paternity leave
- Profit-Sharing Program (PPR)
- In accordance with the current policy