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About the role
Key responsibilities & impact- Perform customer service activities for service and repair requests by phone and e-mail
- Review and validate contractual agreements related to service and repair processes
- Manage orders and returns in SAP
- Coordinate service and repair processes with internal teams and spare parts vendors
- Ensure query resolution within contractual metrics
Requirements
What you’ll need- Fluency in German language (min. C1 level)
- Knowledge of English language (min. B2 level)
- Well-developed communication skills
- Full time availability, 8 hours daily from Monday to Friday
- Client orientation and stress resistance
- Knowledge of Microsoft Office package (Excel, Word, PowerPoint)
- Experience in a customer service related role is a bonus
- Familiarity with SAP is a bonus
Benefits
Comp & perks- Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center)
- Individual support of a People Lead and a specific path of professional development
- Possibility of a session with a Coach
- Wide training package, including soft, technical, and language training
- Access to e-learning platforms
- Gallup test
- GenAI training
- Possibility of co-financing courses and certification
- Employee Assistance Program with legal, financial, and psychological consultations
- Employee share purchase plan and quarterly dividends for eligible employees who own company shares
- Paid employee referral program
- Private medical care
- Life insurance
- Access to the Worksmile platform, including a range of products and services and the Multisport card