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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft 365 administration, particularly in Exchange Online and hybrid messaging environments, with strong troubleshooting skills and experience in managing complex migrations. Proficient in Active Directory, DNS, and directory synchronization, complemented by excellent communication abilities.
Highest-signal resume keywords
Microsoft 365 AdministrationExchange Online ExpertiseActive Directory ManagementHybrid Identity TroubleshootingPowerShell Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Exchange Hybrid DeploymentsExchange Server AdministrationDirectory SynchronizationMail Flow DiagnosticsAuthentication FundamentalsNetwork DiagnosticsCertificate ManagementIncident ManagementMigration StrategiesTechnical Documentation
Soft Skills
Excellent CommunicationCustomer Expectation ManagementCollaboration with Stakeholders
Tools & Technologies
Exchange Online ProtectionDefender for Office 365PowerShellExchange Management ShellMicrosoft TeamsSharePoint OnlineIntuneWindows Server
Certifications & Qualifications
MS-102MS-203AZ-800AZ-801SC-300AZ-104
Industry Keywords
Enterprise ITHybrid MessagingITIL PracticesManaged ServicesGlobal Support
Tech Stack
Tools & technologiesCloudDNS
About the role
Key responsibilities & impact- Provide advisory and technical support for Microsoft 365 services, with emphasis on Exchange Online and hybrid messaging environments
- Design, review, and troubleshoot Exchange hybrid deployments, including hybrid configuration, mail flow, free/busy, mailbox moves, and modern authentication (HMA)
- Support and advise on Exchange Server (2016/2019/Subscription Edition) operations, upgrades, DAGs, certificates, transport, and security hardening
- Troubleshoot Active Directory and hybrid identity issues, including replication, DNS, Group Policy, Kerberos/NTLM, and directory synchronization (Entra Connect, Cloud Sync)
- Deliver proactive services such as health checks, risk assessments, and optimization recommendations for hybrid environments
- Support migrations and transitions, including on-premises to Exchange Online, cross-tenant moves, and decommissioning of legacy Exchange servers
- Resolve complex incidents, performing root cause analysis and driving escalations to closure
- Advise on email security and protection (Exchange Online Protection, Defender for Office 365, SPF/DKIM/DMARC)
- Create and maintain technical documentation, knowledge articles, and customer-facing reports
- Collaborate with internal engineering and escalation teams and communicate clearly with technical and business stakeholders
Requirements
What you’ll need- 5+ years of professional experience in enterprise IT environments, including consulting or customer-facing delivery
- Strong expertise in Microsoft 365 administration, particularly Exchange Online
- Proven hands-on experience with Exchange hybrid deployments and Exchange Server administration
- Solid knowledge of Active Directory, DNS, Group Policy, and PKI/certificate management
- Good understanding of hybrid identity and directory synchronization, plus authentication fundamentals (Kerberos, NTLM, OAuth, SAML)
- Experience with PowerShell and Exchange Management Shell for administration, diagnostics, and automation
- Strong troubleshooting skills, including analysis of logs, message tracing, and network/mail flow diagnostics
- Excellent communication skills and ability to manage customer expectations
- Fluent English, written and spoken
- Microsoft certifications such as MS-102, MS-203, AZ-800/AZ-801, SC-300, or AZ-104
- Experience with large-scale or complex migrations (staged, hybrid, cross-forest, tenant-to-tenant)
- Knowledge of Microsoft Teams, SharePoint Online, or Intune in hybrid scenarios
- Familiarity with Windows Server, networking fundamentals, and load balancing in messaging environments
- Familiarity with ITIL practices and incident/problem management
- Experience in a global support, advisory, or managed services organization
- German or other European language skills (a plus)
Benefits
Comp & perks- Continuous learning, certification support, and clear career development paths
- Collaborative, international team environment
- Competitive compensation and benefits
- Flexible working arrangements