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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in RSA Archer application support, configuration, and administration, with a strong focus on incident management and operational stability. Proficient in collaborating with cross-functional teams to enhance platform reliability and efficiency.
Highest-signal resume keywords
RSA Archer DevelopmentIncident ManagementApplication SupportGovernance, Risk, and Compliance (GRC)ITIL Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RSA Archer ApplicationsWorkflowsDashboardsReportsData FeedsSQLTroubleshootingSystem MonitoringConfiguration ChangesUser Acceptance Testing (UAT)
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration
Tools & Technologies
IT Service Management Tools
Certifications & Qualifications
Archer Certified Specialist
Industry Keywords
InsuranceFinancial ServicesRegulated Industries
Tech Stack
Tools & technologiesITSMSQL
About the role
Key responsibilities & impact- Provide ongoing application support and maintenance for the RSA Archer IRM platform
- Perform regular system monitoring and operational checks to ensure platform stability and availability
- Investigate, troubleshoot, and resolve application incidents, technical issues, and user-reported problems
- Handle L1/L2 support activities, including incident analysis, ticket management, and escalation of complex issues
- Support configuration and maintenance of Archer applications, workflows, dashboards, reports, and data feeds
- Assist with minor enhancements, configuration changes, and platform improvements based on business requirements
- Support regression testing, User Acceptance Testing (UAT), and validation of configuration changes
- Maintain and update technical documentation, SOPs, and support guidelines
- Collaborate with internal teams, technical experts, and business stakeholders for timely issue resolution
- Participate in knowledge transfer, handover sessions, and on-the-job training
- Contribute to continuous improvement initiatives to increase operational efficiency and platform reliability
Requirements
What you’ll need- Bachelor's degree in a technical discipline or equivalent practical experience
- 2–4 years of experience in RSA Archer development, configuration, administration, or application support
- Hands-on experience with RSA Archer applications, workflows, dashboards, reports, and related platform components
- Good understanding of application support processes, including incident management, troubleshooting, and issue resolution
- Familiarity with system monitoring, operational maintenance, and application stability practices
- Basic understanding of Governance, Risk, and Compliance (GRC) concepts
- Familiarity with Archer data feeds, integrations, APIs, web services, or SQL
- Good analytical and problem-solving skills
- Ability to work independently on routine support activities and collaborate with senior colleagues on complex issues
- Good English communication skills
- Archer Certified Specialist or other relevant Archer certifications
- Experience supporting applications in insurance, financial services, or other regulated industries
- Familiarity with ITIL processes and IT service management tools
- Experience with Archer integrations and data feed troubleshooting
Benefits
Comp & perks- Medical benefits
- Gym support
- Personalised fitness options
- Team events
- Healthy Habits Club
- Flexible work-life dynamic
- Mental wellbeing support
- Social wellbeing initiatives
- Hybrid-environment community activities