Collections Representative

accessiBe

. Handle 1–30 day past-due customers and 31+ day accounts .

Posted 10/14/2026full-timeBurlington • New Jersey • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer collections and service, with a strong focus on account management, problem resolution, and relationship building. Proficient in utilizing Salesforce and Microsoft Office to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsSalesforce UtilizationAnalytical Problem-SolvingTime Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsAccount ReconciliationSkip TracingBasic Math SkillsCustomer Transactions Processing

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationMultitaskingPrioritization

Tools & Technologies

SalesforceUnified DesktopLeasewaveMicrosoft Office

Industry Keywords

Customer DelinquencyAccount AdjustmentsCredit MemosDispute ResolutionCustomer Relationships

About the role

Key responsibilities & impact

Handle 1–30 day past-due customers and 31+ day accounts
Provide customer service regarding collection issues
Process customer refunds, account adjustments, credit memos, and small-balance write-offs
Resolve client discrepancies, short payments, disputes, and delinquency issues
Monitor and maintain assigned accounts, including customer calls, reconciliations, and account adjustments
Build and maintain relationships with customers, dealers, Canon entities, and associates
Follow through on issues and escalate cases when necessary
Resolve customer delinquency before 90 days and reduce delinquency for assigned accounts
Perform skip tracing and account reconciliation
Update core systems, case management records, contact databases, and virtual account databases
Provide professional, courteous, responsive, and accurate customer service
Handle customer transactions efficiently while collaborating and communicating in real time
Make timely, fact-based decisions to provide an extraordinary customer service experience
Complete other projects assigned by management
Manage customers with multiple schedules

Requirements

What you’ll need

1 year of Collections/Customer Service experience preferred
High school diploma or equivalent required
Additional vocational training or coursework in a related field is a plus
Strong verbal and written communication skills
Intermediate knowledge of Microsoft Office products
Ability to work successfully within a team environment and inter-departmentally
Proven analytical problem-solving skills
Basic math skills
Ability to multitask in a fast-paced environment
Strong ability to prioritize and excellent time management skills
Successful utilization of Salesforce, Unified Desktop, and Leasewave
Ability to work a hybrid schedule requiring office attendance Wednesdays and Thursdays

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Hybrid work schedule with option to work from home the remainder of the week