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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and collections, with a strong focus on resolving disputes and maintaining customer relationships. Proficient in account reconciliation and utilizing case management systems to enhance service delivery.
Highest-signal resume keywords
Collections ExperienceCustomer Service SkillsSalesForce ProficiencyAccount ReconciliationAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account AdjustmentsCredit MemosSkip TracingBasic Math SkillsDispute Resolution
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationTime ManagementMultitasking AbilityTeam Collaboration
Tools & Technologies
Microsoft OfficeUnified DesktopLeasewave
Industry Keywords
Customer DelinquencyClient DiscrepanciesVirtual Account DatabasesCanon Brand Image
About the role
Key responsibilities & impact- Provide customer service regarding collection issues
- Process customer refunds, account adjustments, credit memos, and small balance write-offs
- Monitor and maintain assigned accounts
- Handle customer calls, reconciliations, and client discrepancies or short payments
- Build and maintain relationships with customers, dealers, other Canon entities, and associates
- Follow issues through to timely and accurate resolution and escalate when necessary
- Resolve customer delinquency before 90 days and reduce delinquency for assigned accounts
- Resolve disputes involving insurance, asset usage, sales tax, equipment, property tax, and monetary adjustments
- Perform skip tracing and account reconciliation
- Update core systems through case management and maintain contact and virtual account databases
- Provide professional, courteous, responsive, and accurate customer service consistent with the Canon Brand image
- Handle customer transactions efficiently while collaborating and communicating in real time
- Make timely, fact-based decisions to provide an extraordinary customer service experience
- Complete other projects assigned by management
Requirements
What you’ll need- 1 year of Collections/Customer Service experience preferred
- High school diploma or equivalent required
- Additional vocational training or coursework in a related field is a plus
- Strong verbal and written communication skills
- Intermediate knowledge of Microsoft Office products
- Ability to work successfully within a team environment and inter-departmentally
- Proven analytical problem-solving skills and basic math skills
- Ability to multitask in a fast-paced environment
- Strong ability to prioritize and excellent time management skills
- Successful utilization of SalesForce, Unified Desktop, and Leasewave
- Ability to manage customers with multiple schedules
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Hybrid work schedule with option to work from home the remainder of the week