Collections Representative I

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. Manage past-due accounts aged 1–30 days and accounts exceeding 31 days delinquency .

Posted 9/30/2026full-timeBurlington • New Jersey • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing past-due accounts, providing exceptional customer service, and resolving disputes efficiently. Proficient in utilizing Salesforce and Microsoft Office to maintain accurate account records and enhance customer interactions.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsSalesforce UtilizationAnalytical Problem SolvingTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ReconciliationCredit Memo ProcessingDelinquency ResolutionBasic Math SkillsCase Management

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationMultitaskingPrioritization

Tools & Technologies

Microsoft OfficeSalesforceUnified DesktopLeasewave

Industry Keywords

Customer TransactionsAccount AdjustmentsCustomer RelationshipsDispute ResolutionFast-Paced Environment

About the role

Key responsibilities & impact

Manage past-due accounts aged 1–30 days and accounts exceeding 31 days delinquency
Provide customer service regarding collection issues
Process customer refunds, account adjustments, credit memos, and small balance write-offs
Monitor and maintain assigned accounts
Handle customer calls, account reconciliations, and client discrepancies or short payments
Build and maintain relationships with customers, dealers, Canon entities, and associates
Follow issues through to timely and accurate resolution and escalate when necessary
Resolve customer delinquency before 90 days and reduce delinquency for assigned accounts
Resolve disputes involving insurance, asset usage, sales tax, equipment, property tax, and monetary adjustments
Update core systems through case management and maintain contact and virtual account databases
Provide professional, courteous, responsive, and accurate customer service
Handle customer transactions efficiently while collaborating and communicating in real time
Make timely, fact-based decisions to provide an extraordinary customer service experience
Manage customers with multiple schedules
Complete other projects assigned by management

Requirements

What you’ll need

1 year of Collections/Customer Service experience preferred
High school diploma or equivalent required
Additional vocational training or coursework in a related field is a plus
Strong verbal and written communication skills
Intermediate knowledge of Microsoft Office products
Ability to work successfully within a team environment and inter-departmentally
Proven analytical problem solving skills and basic math skills
Ability to multitask in a fast-paced environment
Strong ability to prioritize and excellent time management skills
Successful utilization of Salesforce, Unified Desktop, and Leasewave

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Hybrid work schedule
Option to work from home the remainder of the week