Coordinator, Customer Communications Dispatch II

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. Cover inbound customer calls and national dispatch support .

Posted 9/23/2026full-timeItasca • Illinois • United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities, effective communication, and the ability to manage dispatch operations while ensuring compliance with service level agreements. Proficient in data entry and monitoring customer service requests in a fast-paced environment.

Highest-signal resume keywords

Customer SupportDispatch ExperienceData Entry SkillsCommunication SkillsMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDispatch ManagementCall HandlingSLA MonitoringTime Management

Soft Skills

Customer Rapport BuildingTeam CollaborationPositive AttitudeProblem SolvingEscalation Minimization

Tools & Technologies

Dispatch SystemEmail ManagementTime Card Software

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer ServiceCall TakerHigh-Value AccountsNational AccountsService Level Agreement

About the role

Key responsibilities & impact

Cover inbound customer calls and national dispatch support
Answer a high volume of customer phone calls and resolve customer requests
Handle difficult call types associated with high-value and national accounts
Verify customer information and enter billable calls according to Dispatch Standards
Verify and update customer email addresses
Complete time cards, time-off requests, and administrative forms
Provide customers with arrival-time updates
Monitor customer service requests and field dispatch statuses
Communicate with service managers, technicians, customers, field personnel, peers, and next shift
Assist field managers with administrative functions
Triage, research, and forward miscellaneous emails
Monitor and follow up on response times for all branches
Monitor branch mailboxes and schedule calls accordingly
Monitor calls at risk of missing SLA and contact the on-call manager
Monitor technicians’ non-scheduled box and review OFS notes for immediate service needs
Update meters according to department policies
Support special projects from management and the administrative team
Monitor the dispatch system to ensure every technician is assigned or dispatched to a call
Proactively align after-hours service resources to meet customer SLA requirements

Requirements

What you’ll need

HS Diploma, GED, or equivalent experience required
2 to 4 years of related experience
Prior Dispatch or Call Taker Experience a plus
Strong PC Literacy and Data Entry Skills
Ability to monitor and manage group E-Mail Boxes
Strong non-technical customer support and communication skills
Strong phone skills
Ability to build customer rapport and minimize escalations
Ability to fulfill customer expectations while monitoring operations and workflow in a timely manner
Ability to multi-task in a fast-paced environment
Successful ability to work in a team environment
Positive work attitude internally and externally
Ability to cover the overnight shift, including weekend coverage
Legally authorized to work in the United States
Must reside in the United States at the time of hire
Visa sponsorship is not provided

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities
Canon welcome kit and official merchandise
Hybrid work schedule with three days in the office and the option to work from home the remainder of the week