Customer Communications Representative I – PT

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. Ensure all service calls are answered and entered into company systems in a timely and accurate manner .

Posted 9/23/2026part-timeItasca • Illinois • United StatesJunior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing service calls and inquiries while maintaining attention to detail and organization. Proficient in MS Office and capable of handling various work shifts with flexibility.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationWritten CommunicationAttention to DetailMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organizational SkillsMultitasking

Industry Keywords

Call Taker TrainingService CallsCustomer InquiriesDispatch Team

About the role

Key responsibilities & impact

Ensure all service calls are answered and entered into company systems in a timely and accurate manner
Provide the best possible customer service to internal and external customers
Handle level 1 call types
Provide outstanding service to customers calling the dispatch team for service
Respond to routine customer inquiries via live call or email
Follow through on special customer needs in a timely manner

Requirements

What you’ll need

High School diploma, GED, or equivalent experience required
1 to 2 years of related experience
Strong verbal and written communication skills
Proficient in MS Office
Strong attention to detail
Organized and able to multitask
Successful completion of Call Taker New-Hire training and introductory period
Ability to work a wide variety of work shifts/schedules with short notice
Must be legally authorized to work in the United States
Must reside in the United States at the time of hire
Company will not pursue or support visa sponsorship

Benefits

Comp & perks

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities to give back to the local community
Canon welcome kit and official merchandise
Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation