Customer Service Representative

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. Answer and enter all calls into the company system in a timely manner .

Posted 10/13/2026full-timeItasca • Illinois • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong phone contact handling skills and active listening to effectively address customer needs and ensure satisfaction. Proficient in maintaining accurate records of customer interactions and following communication procedures in a call center environment.

Highest-signal resume keywords

Customer OrientationActive ListeningCommunication SkillsMulti-TaskingCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documenting Customer InteractionsBasic TroubleshootingProcessing Customer AccountsProviding Price QuotesHandling Customer Complaints

Soft Skills

AdaptabilityRelationship BuildingTime Management

Tools & Technologies

Company SystemAux Codes

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Call Center EnvironmentCustomer SatisfactionCommunication Procedures

About the role

Key responsibilities & impact

Answer and enter all calls into the company system in a timely manner
Handle level 1 call types
Receive and respond to a large number of incoming requests
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information using appropriate methods and tools
Document customer complaints and provide solutions and alternatives within time limits
Follow up to ensure resolution
Maintain records of customer interactions
Process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Maintain schedule adherence and accurately track non-ACD time using appropriate Aux codes
Place parts and supply orders
Provide price quotes, RMAs, debits, credits, and Web Store enrollments
Perform basic troubleshooting

Requirements

What you’ll need

HS Diploma, GED, or equivalent experience required
Less than one year of related experience
Strong phone contact handling skills and active listening
Good customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage tasks effectively
Ability to work in a call center environment
Must be legally authorized to work in the United States
All applicants must reside in the United States at the time of hire
Visa sponsorship is not supported

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities
Canon welcome kit and official merchandise