Customer Trainer – Inkjet, Eng/Span

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. Train regional accounts on the features and benefits of production hardware and software and the technology behind the products .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $69,300 - $103,770 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training program development and execution, with a strong focus on customer needs assessment and instructional methods. Proficient in computer hardware and software, particularly within the printing industry, and capable of delivering effective training in both English and Spanish.

Highest-signal resume keywords

Training Program DevelopmentCustomer Needs AssessmentCanon USA Software PortfolioBilingual in SpanishPre-Sales/Post-Sales Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentCustomer Needs AssessmentComputer Hardware KnowledgeSoftware KnowledgeNetworking EssentialsPrint Driver SetupMicrosoft Operating SystemApple Operating SystemECopyTherefore

Soft Skills

Independent WorkCommunication SkillsAnalytical Skills

Tools & Technologies

Canon USA Software PortfolioECopyThereforeUniFLOW

Certifications & Qualifications

CMP Certification

Industry Keywords

Printing IndustryPre-Sales SupportPost-Sales SupportTraining Needs AssessmentLatin America Accounts

About the role

Key responsibilities & impact

Train regional accounts on the features and benefits of production hardware and software and the technology behind the products
Maintain demo room functionality
Own training programs and training outcomes
Determine instructional methods for training sessions
Test customer trainees to measure learning progress
Develop, direct, plan and evaluate training activities
Participate as a subject matter expert
Coordinate with the training team on curriculum development
Conduct training needs assessments
Analyze customer training needs and determine requirements for new program development
Support Latin America accounts
Work independently, seeking guidance only in new or unusual situations

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent experience required
3 to 5 years of related experience
Experience in printing pre-sales/post-sales support in office and production environments
Strong working knowledge of computer hardware and software, including Microsoft and Apple operating systems and print driver setup
Thorough working knowledge of Canon USA software portfolio, including eCopy, Therefore and uniFLOW
Strong grasp of networking essentials and concepts
Bilingual and fluent in Spanish
Extensive travel may be required, up to 60%, with overnight stays
Valid driver's license and acceptable driving record necessary
Certain minimum auto insurance coverages are required
Must be legally authorized to work in the United States
Must reside in the United States at the time of hire
CMP certification preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities
Canon welcome kit and official merchandise
Virtual workstyle with no routine office reporting unless there is a specific business need