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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for software solutions and professional services, with a focus on pre-sales and post-sales support in printing environments. Proficient in developing workflows, assessments, and customer documentation such as Statements of Work (SOWs) and Proofs of Concept (POCs).
Highest-signal resume keywords
Fiery Professional CertificationCertified Color Management Professional MasterPre-Sales Support ExperiencePost-Sales Support ExperienceCustomer Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Solutions DesignTechnical SupportWorkflow DevelopmentProofs of Concept DevelopmentStatements of Work PreparationApplication OnboardingRFP AssistanceSales Proposal PreparationConfiguration AccuracyCustomer Inspections
Soft Skills
ConsultationCommunicationCustomer EngagementTechnical Advisory
Certifications & Qualifications
Fiery Professional CertificationCertified Color Management Professional Master
Industry Keywords
Large Format PrintingOffice PrintingProduction EnvironmentsSales SupportTechnical Advisor
About the role
Key responsibilities & impact- Consult with sales teams and customers in the design and implementation of software solutions and professional services
- Provide technical support in sales presentations, customer training, and delivery of professional services
- Participate in on-site customer visits for meetings, surveys, and inspections
- Meet with customer IT staff as a technical advisor
- Assist with RFP responses
- Assist in preparing sales proposals
- Participate in developing workflows and assessments
- Develop Proofs of Concept (POCs) for end-customer review and approval
- Assist in developing Statements of Work (SOWs) outlining customer requirements and responsibilities
- Ensure configurations are complete and accurate
- Provide post-sales 24/7 after-hours support and implementation services
- Assist customers with application onboarding activities to increase print volumes
Requirements
What you’ll need- Bachelor's degree in a relevant field or equivalent experience required
- 0 to 2 years of related experience
- Relevant business experience relating to printing pre-sales/post-sales support in Large Format, office and production environments
- Fiery Professional & Expert Certification
- Certified Color Management Professional Master
- Valid driver's license and acceptable driving record
- Certain minimum auto insurance coverages are required
- Must be legally authorized to work in the United States
- Applicants must reside in the United States at the time of hire
- Visa sponsorship is not supported
Benefits
Comp & perks- Incentive compensation under the terms of an applicable plan and/or policy
- Transportation allowance
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit and official merchandise