Sales Escalation Coordinator

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. Provide process guidance and escalation support to Sales Representatives for customer inquiries and complaints .

Posted 10/23/2026full-timeChesapeake • Virginia • United StatesJuniorMid-Level💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer inquiries and complaints while ensuring adherence to policies and procedures.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written CommunicationResearch And Troubleshooting SkillsAttention To DetailMultitasking And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingResearch SkillsTroubleshootingCustomer Interaction ManagementPolicy Enforcement

Soft Skills

PatienceEmpathyEffective Communication

Tools & Technologies

Computer HardwareSoftwareOperating Systems

Industry Keywords

Sales SupportCustomer SatisfactionReturns ManagementPerformance StandardsVirtual Environment

About the role

Key responsibilities & impact

Provide process guidance and escalation support to Sales Representatives for customer inquiries and complaints
Negotiate effective resolutions to escalated sales inquiries
Assist with enforcing policies and procedures within the sales group
Monitor the sales department to identify training needs and improvement opportunities
Coordinate with the Returns Warehouse to resolve return discrepancies and ensure timely refunds
Maintain accurate records of interactions with the sales team and customers
Promote customer satisfaction while balancing service quality, efficiency, and productivity
Maintain performance standards for reliability, quality, research and resolution, and learning and growth
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2-4 years of experience in a customer service role
Strong verbal and written communication skills
Proficiency in research, troubleshooting, and problem-solving
Patience and empathy when assisting customers and resolving concerns
Knowledge of computer hardware, software, and operating systems
Strong attention to detail and accuracy
Ability to multitask, prioritize, and organize work effectively in a virtual environment

Benefits

Comp & perks

Medical, dental, and vision insurance
Company-paid holidays
Generous paid vacation and sick leave
401(k) with company match
Tuition reimbursement
Employee discounts through the Canon Company Store
Professional development opportunities
Hybrid work schedule with up to three remote days per week