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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship management skills within the leasing industry, providing exceptional customer service and support to dealers and resellers. Proficient in maintaining accurate documentation and utilizing Salesforce for effective workflow management.
Highest-signal resume keywords
Relationship ManagementCustomer ServiceSalesforce Database ManagementLeasing Industry KnowledgeCredit and Financial Concepts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical SkillsMathematical SkillsComputer SkillsDocumentation AccuracySales Support
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationPresentation SkillsFlexibility
Industry Keywords
Leasing IndustryDealer SupportMarket ConditionsCredit ApplicationCFS Products
About the role
Key responsibilities & impact- Develop and maintain relationships with dealers and resellers by supporting SPOC daily service functions
- Provide customer service and lease consulting to Account Representatives, Independent Dealers, Resellers, and Customers
- Provide product, promotion, and general lease sales support to Independent Dealers
- Monitor competitor products and prices and update management on market conditions affecting Canon sales or market share
- Respond to dealer and customer inquiries about CFS products, services, and prices
- Answer inbound calls and emails
- Support sales teams in assigned territories and own workflow
- Provide accurate and timely information to dealer channel partners
- Document transactions, enter applications accurately, and provide detailed follow-up
- Maintain technical knowledge and follow policies and procedures
- Maintain the Salesforce database through activity history and sales coding
- Develop relationships with ORMs to jointly resolve escalated dealer issues
- Communicate credit decisions to dealers and customers when appropriate
- Work with Risk Analysts to obtain additional credit information for credit application decisions
- Apply basic knowledge of the CPI program and HP comprehension
- Assist with other duties assigned by management and contribute to team objectives
Requirements
What you’ll need- College degree preferred, or equivalent experience in relationship management within the leasing industry
- 0-2 years of leasing or related industry experience
- Ability to work effectively in a fast-paced environment
- Working knowledge of leasing industry systems and processes
- Basic understanding of credit and financial concepts
- Strong analytical, mathematical, and computer skills
- Excellent written, verbal, and presentation skills
- Flexible work times, including possible 10:30am–7:00pm shifts
- Must work in the office Wednesdays and Thursdays
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Hybrid work schedule with work-from-home option
- Competitive compensation package