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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical capabilities in reporting and data analysis, with proficiency in Excel, Power BI, and SQL. Capable of identifying process improvements and providing actionable insights to enhance service performance and customer profitability.
Highest-signal resume keywords
Data AnalysisExcel ProficiencyPower BI ExpertiseSQL SkillsKPI Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ModelingPredictive ModelingProcess ImprovementReportingData Cleaning
Soft Skills
Interpersonal SkillsAnalytical SkillsPresentation SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
OraclePower QueryRelational Database SoftwareAd Hoc Reporting
Industry Keywords
Service Industry KnowledgeCustomer ProfitabilityMachine PerformanceTechnician Performance
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Provide analytical support to the Service Planning Group and Service Management
- Support decision-making through reporting and analysis of machine, customer, technician and financial performance
- Review and assess current processes and identify areas for improvement
- Design and maintain consolidated Service reporting using Oracle, S21 and ad hoc reporting
- Compile documentation for management evaluation of customer profitability, machine performance and technician performance
- Resolve inconsistencies and transform complex information into practical solutions
- Identify best practices and business improvement opportunities through KPI reporting and analysis
- Collaborate with the development team to improve Service-related enhancements
- Collect, clean and continuously monitor data, resolving inconsistencies to ensure data integrity
- Create tools and data models to visualize and monitor Service trend data
- Provide comprehensive customer reporting for assigned accounts
- Liaise between headquarters and regional Service Management regarding issues and key performance indicators
Requirements
What you’ll need- Bachelor's degree in a relevant field or equivalent experience required
- 5 years of related experience
- Degree in Business, Math, Statistics, Computer Science or equivalent preferred
- Experience with service industry knowledge is a plus
- Strong knowledge of Excel, Power Query, Power BI and relational database software applications
- SQL skills are a plus
- Strong interpersonal, analytical and presentation skills
- Excellent oral and written communication skills
- Organizational skills
- Excellent accountability skills
- Ability to work as a team player and strong contributor in a dynamic, changing environment
- Ability to articulate issues to management and propose tangible solutions
- Excellent pattern recognition and predictive modeling skills
- Must be legally authorized to work in the United States
- Company will not pursue or support visa sponsorship
- All applicants must reside in the United States at the time of hire
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit and official merchandise
- Competitive compensation package