Senior Specialist, Sales Support

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. Serve as the main point of contact for Strategic Accounts in the Offer to Order process .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $76,150 - $114,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and problem-solving skills while effectively communicating and collaborating across departments. Capable of managing strategic accounts and improving processes to enhance deal tracking and efficiency.

Highest-signal resume keywords

Project ManagementDeal Configurator ExpertiseProcess ImprovementRelationship BuildingTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deal TrackingProcess EfficiencySystems KnowledgeMultitaskingDeadline Management

Soft Skills

CommunicationDetail-OrientedOrganizational SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

Deal Configurator

Industry Keywords

Strategic AccountsSales SupportOffer to Order ProcessInternal Customers

About the role

Key responsibilities & impact

Serve as the main point of contact for Strategic Accounts in the Offer to Order process
Manage, distribute, and track department workload
Ensure Strategic Accounts are handled according to management guidelines
Communicate with sales representatives and their teams to obtain information for creating deals in Deal Configurator
Collaborate with sales support and other departments to obtain or convey information needed to complete deals
Track deals through each process phase and notify the sales team of progress
Identify and report Deal Configurator issues and process challenges
Ensure proper deal tracking and process efficiency
Retain deal-related email according to current processes
Meet regularly with the sales support team to record deals, discuss challenges, and share knowledge
Implement improved processes and develop relationships with other departments
Resolve system and process issues with other departments when necessary
Train specialists and assist with complex deals
Provide phone training to representatives and specialists
Explain deal processes and special circumstances
Collaborate with product managers on product structure issues
Cross-train within the sales support team

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent experience required
5 years of related experience
Ability to communicate/work within all levels of the company
Ability to build strong relationships with team members and internal customers
Ability to multitask, meet strict deadlines, and work effectively under pressure
Strong knowledge of systems and processes
Strong project management skills
Strong troubleshooting, problem-solving, and solution implementation skills
Detail-oriented, well organized, and strong follow-up skills
Must be legally authorized to work in the United States
All applicants must reside in the United States at the time of hire
Visa sponsorship is not available

Benefits

Comp & perks

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities to give back to the local community
Canon welcome kit and official merchandise
Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation