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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing document-centric solutions and managing client relationships while providing technical support and training. Proficient in software configuration, project management, and delivering effective solutions to meet customer needs.
Highest-signal resume keywords
Document-Centric Solutions ImplementationASend, SCS CAC/PIV, uniFLOW SuiteCDIA+ CertificationTechnical Problem SolvingProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ConfigurationTechnical ValidationUser Documentation CreationClient Education and TrainingAdministrative Project Tracking
Soft Skills
Relationship ManagementCommunicationProblem-Solving
Tools & Technologies
MS 365AzureAWSOutput Management Solutions
Certifications & Qualifications
CDIA+ CertificationNetwork+ CertificationCloud+ CertificationSecurity+ CertificationUniFLOW Technician CertificationUniFLOW Online Foundation Certification
Industry Keywords
Technical EscalationsPre-Sales ActivitiesClient Expectations ManagementInstallation Services
Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Implement comprehensive document-centric solutions addressing customer business problems
- Implement and support ASend, SCS CAC/PIV, the uniFLOW suite of applications, and other output management solutions
- Validate technical solutions for feasibility
- Serve as a technical resource when help desk assistance is needed during escalations
- Assist with pre-sales activities for solution sales
- Manage relationships between internal and external support teams during technical escalations
- Manage delivery plans, client expectations, scope of work, and administrative project tracking
- Guide customers through software configuration, administration, and maintenance
- Create user documentation
- Provide education and training to existing clients
- Solve technical problems related to software and other services during installation
Requirements
What you’ll need- Bachelor's degree in a relevant field or equivalent experience required
- 3 to 5 years of related experience
- Available to work beyond standard hours as required
- CDIA+ certification, or attainment within the first 6 months of employment
- Network+, Cloud+, or Security+ certification; if not presently certified, work toward attaining within six months of promotion
- Core Certifications for uniFLOW: Technician and Online Foundation
- Any MS 365, Azure, or AWS Fundamental or Associate certification desired
- Occasional local/regional travel may be required, 1–5 days or more depending on implementation size and complexity
- Valid driver’s license and acceptable driving record
- Certain minimum auto insurance coverages required
- Legally authorized to work in the United States
- Must reside in the United States at the time of hire
- Visa sponsorship is not available
Benefits
Comp & perks- Competitive compensation and benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit and official merchandise