FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with proficiency in PC Operating Systems, Internet Navigation, and MS Office. Excels in multitasking and effective communication while providing customer service in a fast-paced environment.
Highest-signal resume keywords
Technical SupportPC Operating SystemsCustomer Service ExperienceMS Office ProficiencyActive Listening Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC Operating SystemsInternet NavigationMS Office ProficiencyKeyboarding SkillsTroubleshootingCall ResolutionDocumenting InteractionsOrder Processing
Soft Skills
Strong CommunicationActive ListeningTime ManagementMultitaskingDependability
Tools & Technologies
Instant Messenger ToolsEmail
Industry Keywords
Customer SupportCall CenterTotal Care Approach
About the role
Key responsibilities & impact- Provide positive and professional technical support to Canon customers via phone
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Identify, research, and resolve customer inquiries using available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions benefiting the business and customer
- Document interactions and resolutions in company applications
- Assist customers using the Total Care approach with purchase decisions and completing orders on the Canon website
Requirements
What you’ll need- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance
- Reliable high-speed internet connection and a workspace free from noise and distractions
Benefits
Comp & perks- Remote work style
- Various scheduling options
- Paid orientation and training
- Medical, vision, dental, life insurance, and disability benefits
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials