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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, including troubleshooting complex issues and providing customer assistance with inkjet printers. Proficient in managing multiple tasks in a fast-paced environment while ensuring customer satisfaction and effective communication.
Highest-signal resume keywords
Technical SupportCustomer Service ExperiencePC Operating Systems KnowledgeMS Office ProficiencyMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingFirst-Call-Resolution StrategyInternet NavigationKeyboarding SkillsEmail Proficiency
Soft Skills
Strong Communication SkillsActive Listening SkillsTime ManagementDependabilityPunctuality
Tools & Technologies
Instant Messenger ToolsCanon WebsiteNetwork Tools
Industry Keywords
Customer InquiriesCall Center ExperienceTechnical IssuesVirtual Environment
About the role
Key responsibilities & impact- Provide positive and professional technical support to Canon customers via phone
- Analyze complex issues, troubleshoot, answer questions, and advise on solutions
- Identify, research, and resolve customer inquiries using available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions benefiting the business and customer
- Document interactions and resolutions in applications
- Assist customers with purchase decisions and completing orders on the Canon website using the Total Care approach
- Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy
- Escalate appropriate cases and follow up to ensure timely resolution and customer satisfaction
Requirements
What you’ll need- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communication and active listening skills with proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens simultaneously
- Dependable, punctual, and consistent attendance
- Reliable high-speed internet connection and a workspace free from noise and distractions
Benefits
Comp & perks- Remote work style
- Various scheduling options
- Paid orientation and training
- Medical, vision, dental, life insurance, and disability benefits
- Company-paid holidays
- Paid personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials