Technology Operations Specialist

accessiBe

. Establish and maintain thorough knowledge and documentation of clients' networking environments and deployed solutions .

Posted 10/16/2026full-timeDoral • Florida • United StatesMid-LevelSenior💰 $54,460 - $81,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application administration, solution testing, and customer relationship management, with a focus on delivering measurable business outcomes and effective technical support. Proficient in developing technical materials and addressing customer needs to ensure successful implementation of technology solutions.

Highest-signal resume keywords

Application AdministrationSolution TestingCustomer Success ExperienceCompTIA A+ CertificationCompTIA Network+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ConfigurationTroubleshootingDocumentationTraining DeliveryRisk Mitigation

Soft Skills

Interpersonal SkillsCommunication SkillsPublic Speaking Skills

Tools & Technologies

Fleet Management SoftwareOutput Management SoftwareScanning SoftwareCanon Technology Solutions

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+

Industry Keywords

Networking EnvironmentsCustomer FeedbackSolution PerformanceTechnical Material Development

About the role

Key responsibilities & impact

Establish and maintain thorough knowledge and documentation of clients' networking environments and deployed solutions
Deliver application administration services for fleet management, output management, and scanning software solutions
Perform solution testing, setup, configuration, documentation, training, and troubleshooting
Maintain relationships with client IT administrators and personnel
Address customer needs, resolve issues promptly, and escalate issues when appropriate
Support customer achievement of measurable business outcomes and product adoption
Identify and mitigate risks related to customer feedback, solution performance, and network environment challenges
Develop and deliver technical material for customer IT resources or end users
Deliver technical services and support smooth implementation, configuration, and support of Canon technology solutions

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent experience required
3 to 5 years of related experience
Customer Success experience preferred
Up to 30% travel to client sites, including overnights
Valid driver's license and acceptable driving record necessary
Strong interpersonal and communications skills
Public speaking skills
Required to obtain security and/or other clearances required by customers
Certification upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent
Must be legally authorized to work in the United States
Must reside in the United States at the time of hire
No visa sponsorship available

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program
Volunteer opportunities
Canon welcome kit and official merchandise