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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application administration services, solution testing, and client relationship management, ensuring effective communication and support for measurable business outcomes. Holds relevant certifications and possesses strong interpersonal skills to address customer needs and deliver technical training.
Highest-signal resume keywords
Application Administration ServicesSolution TestingCustomer Success ExperienceCompTIA A+ CertificationCompTIA Network+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Networking DocumentationSolution ConfigurationTroubleshootingTechnical Material DevelopmentRisk Mitigation
Soft Skills
Interpersonal SkillsCommunication SkillsPublic Speaking Skills
Tools & Technologies
Fleet Management SoftwareOutput Management SoftwareScanning Software Solutions
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
Customer PoliciesTechnical Services AdoptionClient IT AdministratorsCOVID-19 Compliance
About the role
Key responsibilities & impact- Establish and maintain thorough knowledge and documentation of clients' networking environments
- Deliver application administration services for fleet management, output management, and scanning software solutions
- Perform solution testing, setup, configuration, documentation, training, and troubleshooting
- Maintain effective relationships with client IT administrators and personnel
- Address customer needs and resolve issues promptly, escalating for broader team support when appropriate
- Support client achievement of measurable business outcomes through product and technical services adoption
- Identify and mitigate risks related to customer feedback, solution performance, and customer network challenges
- Develop and deliver technical material for customer IT resources and end users
Requirements
What you’ll need- Bachelor's degree in a relevant field or equivalent experience required
- 3 to 5 years of related experience
- Customer Success experience preferred
- Up to 30% travel to client sites, including overnights
- Valid driver's license and acceptable driving record
- Strong interpersonal and communications skills
- Public speaking skills
- Must obtain security and/or other customer-required clearances
- CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent certification upon hiring or within the first 6 months
- Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures
- Must be legally authorized to work in the United States
- Must reside in the United States at the time of hire
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit and official merchandise
- Competitive compensation package