Bell Clerk

Accor

. Provide service within Fairmont and Leading Quality Assurance standards .

Posted 11/2/2026part-timeRemote • Hawaii • United StatesJunior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong guest service capabilities, effective communication skills, and the ability to coordinate team activities while adhering to hospitality standards. Maintains operational efficiency through accurate record-keeping and knowledge of resort offerings.

Highest-signal resume keywords

Guest ServiceCommunication SkillsHotel Industry ExperienceAdministrative SupportDriver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Royal Service SoftwareAdministrative DutiesRecord KeepingEmergency ProceduresSustainability Initiatives

Soft Skills

Engaging ServiceTeam CoordinationProblem SolvingAttention to Detail

Tools & Technologies

Resort Software

Certifications & Qualifications

High School DiplomaVocational TrainingAuthorization to Work in the United States

Industry Keywords

HospitalityTourismGuest Contact RoleHealth and Safety Awareness

About the role

Key responsibilities & impact

Provide service within Fairmont and Leading Quality Assurance standards
Coordinate the activities of the Arrival Team
Answer incoming calls and transfer callers to appropriate extensions
Communicate guest requests through resort software
Maintain and monitor the Royal Service software system
Follow up on logged guest requests according to hotel standards
Maintain accurate records of guest requests and follow up with departments and guests
Assist Front Office with administrative duties
Check and replenish work and service stations with necessary equipment and supplies
Assist in providing parking options
Maintain accurate communication among guests, staff, management and partners
Provide information about the resort, activities, island activities and restaurants
Participate in departmental sales promotions and communication meetings
Provide engaging, personalized, timely and efficient guest service
Maintain knowledge of the island, resort and resort offerings
Promote health and safety awareness and follow emergency procedures
Follow hotel and departmental policies, procedures and service standards
Contribute ideas and suggestions to improve operations
Participate in environmental and department-specific sustainability initiatives
Check with manager before leaving shift and report concerns to the Manager On Duty

Requirements

What you’ll need

High School diploma and/or vocational training
A Degree in Hotel/Hospitality or Tourism is an asset
Minimum of one year experience in the Hotel Industry, preferably in a high guest contact role
Must have and be able to maintain a valid Driver’s License and clean Driver’s Abstract
Neat, clean and well-groomed appearance per Fairmont standards
Must possess identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
This position does not offer sponsorship of Work Visas
Ability to work varying schedules, including weekends and holidays

Benefits

Comp & perks

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through Corporate Social Responsibility activities